Scheduling Operations Coordinator
1 day ago
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day.
Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
As a Dispatcher at First Student, you are a constant reflection of our company's commitment to safety and customer service.
Responsibilities:
- Oversees all routes and scheduling of buses
- Counsels and coaches drivers and monitors
- Handles heavy phone and radio traffic
- Takes all scheduling and driver complaints, reports to Operations Supervisor/Contract Manager
- Serves as primary communication liaison with major contracted customer
- May handle charter reservations, billing, or driver payroll
- Provides solutions to drop-off and pick-up problems
- Handles back-up driver duties or performs miscellaneous clerical duties as needed
- Completes assignment of special projects
- Assists with supervision of day-to-day operations
Requirements:
Experience and Skills Required:
- 3-5 years experience
- High school diploma or equivalent
- Basic knowledge of radio dispatch equipment
- Excellent communication and customer service skills
- Ability to deliver under time constraints and deadlines
- Previous terminal operations, dispatch, or driver experience
- Computer literate
- Subject to background check
We are a leading provider of school transportation services. We operate in 460 locations across the US and Canada, working with school districts to provide safe, reliable, and cost-effective transportation for five million students per school day.
We are proud to offer a positive and rewarding work environment, career advancement opportunities, and the chance to be part of a diverse and inclusive team. We strive to attract and retain a diverse workforce, and we encourage applications from women, persons with a disability, Indigenous peoples, and members of a visible minority. First is an equal opportunity employer and by doing so, we will sustain and promote an inclusive culture that supports future growth for all.
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