**Salon Centric Store Manager Opportunity**, Leading a dynamic team to achieve exceptional customer satisfaction and driving sales growth.

2 months ago

Abbotsford, British Columbia, Canada SalonCentric Canada Full time

At Salon Centric Canada, we are seeking an experienced Store Manager to lead our team and drive sales growth. As a Store Manager, you will be responsible for creating exceptional customer experiences through outstanding sales and service excellence. Your leadership skills, product knowledge, and ability to drive results will make you a valuable asset to our team.

Key Responsibilities:

  • Ensure exceptional customer satisfaction by providing outstanding sales service and offering information on product features.
  • Welcome customers into the store, address their inquiries, and actively engage with them.
  • Drive and consistently achieve the department's sales goals on a monthly, quarterly, and yearly basis.
  • Maintain the store in an in-stock and presentable condition, ensuring Salon Centric merchandising standards are upheld.
  • Foster business growth by establishing strong relationships with schools, salon suites, booth/chair renters, and other partners.
  • Stay well-informed about the products in our inventory, discussing available options, and mentoring the store team to keep their product knowledge current.
  • Process point-of-sale (POS) purchases and provide POS training to the store team.
  • Cross-sell products to enhance customer satisfaction and increase sales.
  • Handle merchandise returns and perform stock adjustments and breakdowns as required.
  • Develop and nurture reliable business relationships with vendors to strengthen our product offerings.
  • Lead the store team, emphasizing the importance of delivering exceptional customer service and complying with inventory control procedures.
  • Manage the inventory ordering process to maintain optimal stock levels.

Qualifications and Skills:

  • Exceptional proficiency in the English language, both written and verbal.
  • A minimum of two years of experience in customer service and retail sales, complemented by at least one year of prior experience in sales, operations, financial management, and performance oversight.
  • Demonstrated prowess in organizational and time management, underlining the ability to efficiently prioritize tasks and responsibilities.
  • Exceptional multitasking skills, enabling the successful operation in a dynamic and high-paced work environment.
  • Demonstrated leadership qualities, with the ability to inspire and guide a cohesive team.
  • A self-driven and proactive approach, coupled with an eagerness to engage in continuous learning and educate both the store team and customers to enhance overall success.
  • Swift adaptability and the capability to uphold an extensive product knowledge base.
  • A strong customer-centric focus, showcasing an unwavering commitment to delivering exceptional service.
  • Possession of a cosmetology license is advantageous but not mandatory.
  • A genuine passion for the hair and beauty industry, reflecting a deep interest and enthusiasm for the field.

Working Conditions/Physical Requirements:

The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals.

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