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Member Service Representative

2 months ago

Chilliwack, Canada First West Credit Union Full time
About the Role

We are seeking a highly skilled and motivated Member Service Representative to join our team at First West Credit Union.

Key Responsibilities
  • Member Service: Provide exceptional front-line member service, triage member questions and needs, and build strong relationships with current and potential members.
  • Member Transactions: Process a full range of member transactions, including account openings, debit/credit card applications, and deposits.
  • Branch Goals: Support the achievement of annual branch goals and objectives by promoting First West products and services, participating in branch campaigns, and identifying cross-sell and referral opportunities.
  • Other Responsibilities: Stay knowledgeable about emerging issues, evolving regulations, and industry codes of conduct, and participate in process improvement opportunities to protect the interests of the organization.
  • Branch/Team Support: Participate fully as a team member, help build a positive and diverse work environment, and assist and mentor others in the completion of work activities.
Requirements
  • High School Diploma required
  • Completion of FW Sales Essentials Course within 6 months of hire required
  • Must complete the internal First West certification program specific to this role within the required timeframe
  • College, Trade or Tech School Diploma (2 years) preferred
  • 2 years of retail/customer service experience or equivalent required
  • Sales and cash handling experience preferred
  • Demonstrated ability to identify needs and recommend products and services to members
  • Strong interpersonal skills and ability to build relationships with current and potential members
  • Demonstrated ability to be positive, flexible to change, and work in a busy environment
  • Proficient in computer software programs, e.g. Microsoft Office
  • Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures
Compensation

The salary range for this position is $43,000 - $48,700. Please note that the final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate's skills and experience.