Member Experience Representative
5 months ago
**Position Title**: Member Experience Representative
-** Location**:Bob Chan-Kent Family YMCA (45844 Hocking Ave, Chilliwack, BC V2P 1B4)
**Terms**: Permanent, Part-Time, 8-24 hours/week
**Shifts**: Shifts will vary but will include weekdays, evenings, and weekends
**Start Date**: As soon as possible
**Salary**:0-500 hours $17.25 per hour
501-1000 hours $17.77 per hour
1001 - 1500 hours $18.30 per hour
1500 + hours $18.85 per hour
**Reports To**:Supervisor, Member Experience
**Benefits**:
- Free YMCA Staff Membership
- Casual dress code with YMCA branded T-Shirt provided
- Training and Professional Development Opportunities
- Be part of a charitable organization that positively impacts the community
**Nature & Scope**:
The Member Experience Staff works collaboratively with YMCA staff and volunteers to provide a safe and welcoming experience in branch. The primary focus on membership sales, engagement and retention while supporting delivery of YMCA SAM Standards and member programs and services within the branch. The Member Experience Staff will work fluidly in the facility between the membership desk, fitness floor and child, family youth programming. The work is performed within established practices and involves routine duties. Tasks are performed under general supervision and duties are assigned with detailed or specific instructions as to methods and procedures to be followed.
**Major Responsibilities**:
- Promote membership and program sales and services in a positive and professional manner
- Provide facility tours through YMCA standards
- Meet and exceed projected sales targets
- Provide exemplary customer service to all members, guests, and participants in all program areas
- Engage in phone calls and engage in member retention calls
- Provide assistance and support in program areas including fitness and child, family, youth programming
- Assist members and guests with fitness floor related questions including machine use, equipment locations and basic movement and exercise inquiries
- Diffuse conflict and stressful situations through a Non-violent Crisis Intervention methodology
- Assist with training new staff/volunteers in procedures and practices
- Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff
**Requirements**:
- Current Standard First Aid and CPR-C & AED certificate
- Computer proficiency, including Microsoft Office and CRM systems experience
- Experience with ActiveNet an asset
- Excellent communication and interpersonal skills with customer service orientation
- Experience in a fitness facility or recreation centre an asset
- Conflict resolution training an asset
- Fitness Theory, Group Fitness certification and/or Personal Training an asset
- 3 professional references.
**About Us**:
The YMCA cares about the same things you do: raising healthy and resilient children, ensuring youth feel confident and supported, and helping people feel healthy and connected to others in the community**. **As the Lower Mainland's largest operational charity, we are 4,000 staff and volunteers providing vital community services that are having a positive impact on some of the community's most pressing social issues. Central to our success are:
- The **people** who unite behind our mission to help people reach their potential
- The safe and welcoming **places** we provide—from health and fitness facilities to childcare centres to camps—that foster a sense of community
- The comprehensive community **programs** that provide the skills, opportunities and confidence people need to achieve their potential
These people, places, and programs come together to create a sense of belonging and a supportive network that have proven time and again to help people achieve their personal goals. For some the impact can be truly transformational and can have an enormous ripple effect on those around them.
**About You**:
- ** Do the right thing - **You are caring, respectful, honest and responsible in all you do
- ** Put people first -**You believe in the strengths, perspectives and passion of people
- ** Keep our promises -**You do what you say you will do
- ** Lead by example -**You are courageous, speak with conviction, listen attentively and collaborate
**Competencies**:
**_ Commitment to Organization and Values: _**Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, outcomes and values of the YMCA.
**_ Leadership:_** Motivates and inspires self and others to take action to achieve desired outcomes.
**_ Communication: _**Communicates in a thorough, clear and timely manner.
**_ Creativity and Innovation:_** Develops new ways or adapts existing ideas to improve programs and service.
**_ Team Work:_** **The ability to work effectively with others to achieve optimal results.
**_ Product Knowledge:_** **Thorough understanding of
-
Member Experience Representative
1 month ago
Chilliwack, Canada YMCA of Greater Vancouver Full timeJob Title: Member Experience RepresentativeJoin the YMCA of Greater Vancouver team as a Member Experience Representative and play a vital role in creating a welcoming and inclusive environment for our members. As a key member of our branch team, you will be responsible for providing exceptional customer service, promoting membership sales and retention, and...
-
Member Experience Representative
1 month ago
Chilliwack, Canada YMCA of Greater Vancouver Full timeJob Title: Member Experience RepresentativeJoin the YMCA of Greater Vancouver team as a Member Experience Representative and play a vital role in creating a welcoming and inclusive environment for our members. As a key member of our branch team, you will be responsible for providing exceptional customer service, promoting membership sales and retention, and...
-
Member Experience Representative
2 months ago
Chilliwack, Canada YMCA BC Full time**Position Title**:Member Experience Representative **Location**:Chilliwack Landing Leisure Centre - 9145 Corbould St #4 Chilliwack, BC V2P 4A6 **Terms**:Permanent, Part-Time **Hours per week**: 4-24 hours/week **Shifts**:Shifts vary but will include weekday mornings, evenings and weekends. Closing shifts are until 10:00pm. **Start Date**:As soon as...
-
Member Experience Representative
1 month ago
Chilliwack, Canada YMCA BC Full time**Position Title**:Member Experience Representative **Location**:Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 **Terms**:Permanent, Part-Time **Hours per week**: 4-24 hours/week **Shifts**:Shifts vary but will include weekday mornings, evenings and weekends. Closing shifts are until 10:00pm. **Start Date**:As soon as...
-
Member Experience Representative
5 months ago
Chilliwack, Canada YMCA BC Full time**Position Title**:Member Experience Representative - **Location**:Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 - Chilliwack Landing Leisure Centre - 9145 Corbould St #4 Chilliwack, BC V2P 4A6 - **Terms**:Permanent, Part-Time - **Hours per week**: 4-24 hours/week - **Shifts**:Shifts vary but will include weekday mornings, evenings and...
-
Member Experience Representative
6 days ago
Chilliwack, Canada YMCA BC Full time**Position Title**:Member Experience Representative **Location**:Chilliwack Landing Leisure Centre - 9145 Corbould St #4 Chilliwack, BC V2P 4A6 **Terms**:Permanent, Part-Time **Hours per week**: 4-24 hours/week **Shifts**:Shifts vary but will include weekday mornings, evenings and weekends. Closing shifts are until 10:00pm. **Start Date**:As soon as...
-
Member Experience Representative
5 months ago
Chilliwack, Canada YBC Full time**Position Title**:Member Experience Representative **Location**:Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 **Terms**:Permanent, Full time **Hours per week**: 35 hours/week **Shifts**:Shifts vary, will include Sun-Thurs daytime - 9:45am-5:45pm and opening shifts are 5:45am-2pm **Start Date**:As soon as possible **Salary**:0-500...
-
Member Experience Representative
5 months ago
Chilliwack, Canada YBC Full time**Position Title**:Member Experience Representative - **Location**:Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 - **Terms**:Permanent, Part Time - **Hours per week**: 4-24 hours/week - **Shifts**:Shifts vary, will include weekday mornings, evenings and weekends - **Start Date**:As soon as possible - **Salary**:0-500 hours $17.25 per hour ...
-
Member Experience Representative
1 month ago
Chilliwack, Canada YMCA of Greater Vancouver Full timePosition Title: Member Experience Representative Location: Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 Terms: Permanent, Part-Time Hours per week: 4-24 hours/week Shifts: Shifts vary but will include weekday mornings, evenings and weekends. Closing shifts are until 10:00pm. Start Date: As soon as possible Salary: ...
-
Member Experience Representative
5 months ago
Chilliwack, Canada YBC Full time**Position Title**:Member Experience Representative - **Location**:Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 - Chilliwack Landing Leisure Centre - 9145 Corbould St #4 Chilliwack, BC V2P 4A6 - **Terms**:Permanent, Part-Time - **Hours per week**: 4-24 hours/week - **Shifts**:Shifts vary but will include weekday mornings, evenings and...
-
Member Experience Representative
5 months ago
Chilliwack, Canada YMCA BC Full time**Position Title**:Member Experience Representative **Location**:Chilliwack Landing Leisure Centre - 9145 Corbould St, Chilliwack, BC V2P 4A6 Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 **Terms**:Permanent, Part Time **Hours per week**: 10-20 hours/week **Shifts**:Shifts vary but will include weekday afternoons, evenings and...
-
Member Experience Representative
5 months ago
Chilliwack, Canada YMCA BC Full time**Position Title**:Member Experience Representative - **Location**:Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 - Chilliwack Landing Leisure Centre - 9145 Corbould St #4 Chilliwack, BC V2P 4A6 - **Terms**:Permanent, Full Time - **Hours per week**: 35 hours/week - **Shifts**:Shifts vary but will include weekday mornings, evenings and...
-
Member Experience Representative
4 months ago
Chilliwack, Canada YBC Full time**Position Title**:Member Experience Representative - **Location**:Chilliwack Landing Leisure Centre - 9145 Corbould St, Chilliwack, BC V2P 4A6 - Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 - **Terms**:Permanent, Part Time - **Hours per week**: 15-20 hours/week - **Shifts**:Shifts vary but will include weekday afternoons, evenings and...
-
Member Experience Representative
5 months ago
Chilliwack, Canada YBC Full time**Position Title**:Member Experience Representative **Location**:Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 **Terms**:Permanent, Part Time **Hours per week**: 4-24 hours/week **Shifts**:Shifts vary, will include Weekday mornings from 6:00am-10:00am, evenings from 5:00pm-10:15pm and weekends **Start Date**:As soon as...
-
Member Experience Representative
5 months ago
Chilliwack, Canada YMCA BC Full time**Position Title**: Member Experience Representative - ** Location**:Bob Chan-Kent Family YMCA (45844 Hocking Ave, Chilliwack, BC V2P 1B4) **Terms**: Permanent, Part-Time, 8-24 hours/week **Shifts**: Shifts will vary but will include evenings, and weekends **Start Date**: As soon as possible **Salary**:0-500 hours $17.25 per hour 501-1000 hours $17.77...
-
Personal Trainer/member Experience Representative
5 months ago
Chilliwack, Canada YBC Full timeLooking for a great organization that provides flexible hours? - Are you obsessed with providing excellent customer service and sharing your fitness knowledge with the community? - Looking to grow your fitness career and make a real impact at the Y? - If you answered yes to any of these questions, we’re looking for you! YMCA Personal trainers/ Member...
-
Personal Trainer/member Experience Representative
5 months ago
Chilliwack, Canada YMCA of GREATER VANCOUVER Full time-Looking for a great organization that provides flexible hours? Are you obsessed with providing excellent customer service and sharing your fitness knowledge with the community? Looking to grow your fitness career and make a real impact at the Y? If you answered yes to any of these questions, we’re looking for you! YMCA Personal trainers/ Member Experience...
-
Personal Trainer/member Experience Representative
5 months ago
Chilliwack, Canada YBC Full timeLooking for a great organization that provides flexible hours? Are you obsessed with providing excellent customer service and sharing your fitness knowledge with the community? Looking to grow your fitness career and make a real impact at the Y? If you answered yes to any of these questions, we’re looking for you! YMCA Personal trainers/ Member Experience...
-
Member Experience Specialist
5 months ago
Chilliwack, Canada Prospera Credit Union Full time**TEAM LOCAL is hiring** Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24...
-
Customer Experience Specialist
1 month ago
Chilliwack, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Chilliwack, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely and professional issue resolution.Offer product and service information,...