Member Experience Representative
2 days ago
Position Title: Member Experience Representative
Location: Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2
Terms: Permanent, Part-Time
Hours per week: 4-24 hours/week
Shifts: Shifts vary but will include weekday mornings, evenings and weekends. Closing shifts are until 10:00pm.
Start Date: As soon as possible
Salary: 0-500 hours $17.94 per hour
501-1000 hours $18.48 per hour
1001 – 1500 hours $19.04 per hour
1500 + hours $19.61 per hour
Reports To: Supervisor, Member Experience
Benefits:
Free YMCA Staff Membership Casual dress code with YMCA branded T-Shirt provided Training and Professional Development Opportunities Be part of a charitable organization that positively impacts the communityNature & Scope:
The Member Experience Representative works collaboratively with YMCA staff and volunteers to provide a safe and welcoming experience in branch. The primary focus of this role is on building community connections, engaging members and promoting membership sales and retention while supporting delivery of member programs and services within the branch. The Member Experience Staff will work fluidly in the facility between the membership desk, fitness floor and child, youth and family programming.
Major Responsibilities:
Provide exemplary customer service to all members, guests and participants in all program areas by providing facility tours and education on current program offerings relevant to the member/family Promote membership and program sales and services in a positive and professional manner in order to meet projected sales targets Use established systems and structures to record and report on member satisfaction, interest trends, and activities Engage in new member phone calls and engage in milestone member retention calls Perform member orientations for the fitness floor and use of equipment as well as support member and participant program check-in process Assist members and guests with fitness floor related questions including machine use, equipment locations and basic movement and exercise inquiries Assist with set up programming areas including group fitness and child, family, youth programs Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff Regular walk throughs of program areas to ensure member compliance, safety and cleanlinessRequirements:
Current Standard First Aid and CPR-C & AED certificate Computer proficiency, including Microsoft Office and CRM systems experience Experience with ActiveNet an asset Excellent communication and interpersonal skills with customer service orientation Experience in a fitness facility or recreation centre an asset Access to reliable transit or a vehicle Conflict resolution training an asset Fitness Theory, Group Fitness certification and/or Personal Training an asset Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date 3 professional referencesApplication Deadline : Ongoing
YMCA BC Vancouver is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our Human Resources department.
-
Member Experience Representative
1 day ago
Chilliwack, Canada YMCA of Greater Vancouver Full timeJob Title: Member Experience RepresentativeJoin the YMCA of Greater Vancouver team as a Member Experience Representative and play a vital role in creating a welcoming and inclusive environment for our members. As a key member of our branch team, you will be responsible for providing exceptional customer service, promoting membership sales and retention, and...
-
Member Experience Representative
23 hours ago
Chilliwack, Canada YMCA of Greater Vancouver Full timeJob Title: Member Experience RepresentativeJoin the YMCA of Greater Vancouver team as a Member Experience Representative and play a vital role in creating a welcoming and inclusive environment for our members. As a key member of our branch team, you will be responsible for providing exceptional customer service, promoting membership sales and retention, and...
-
Member Experience Representative
4 months ago
Chilliwack, Canada YMCA BC Full time**Position Title**:Member Experience Representative - **Location**:Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 - Chilliwack Landing Leisure Centre - 9145 Corbould St #4 Chilliwack, BC V2P 4A6 - **Terms**:Permanent, Part-Time - **Hours per week**: 4-24 hours/week - **Shifts**:Shifts vary but will include weekday mornings, evenings and...
-
Member Experience Representative
2 days ago
Chilliwack, Canada YMCA BC Full time**Position Title**:Member Experience Representative **Location**:Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 **Terms**:Permanent, Part-Time **Hours per week**: 4-24 hours/week **Shifts**:Shifts vary but will include weekday mornings, evenings and weekends. Closing shifts are until 10:00pm. **Start Date**:As soon as...
-
Member Experience Representative
4 weeks ago
Chilliwack, Canada YMCA BC Full time**Position Title**:Member Experience Representative **Location**:Chilliwack Landing Leisure Centre - 9145 Corbould St #4 Chilliwack, BC V2P 4A6 **Terms**:Permanent, Part-Time **Hours per week**: 4-24 hours/week **Shifts**:Shifts vary but will include weekday mornings, evenings and weekends. Closing shifts are until 10:00pm. **Start Date**:As soon as...
-
Member Experience Representative
3 months ago
Chilliwack, Canada YBC Full time**Position Title**:Member Experience Representative **Location**:Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 **Terms**:Permanent, Full time **Hours per week**: 35 hours/week **Shifts**:Shifts vary, will include Sun-Thurs daytime - 9:45am-5:45pm and opening shifts are 5:45am-2pm **Start Date**:As soon as possible **Salary**:0-500...
-
Member Experience Representative
3 months ago
Chilliwack, Canada YBC Full time**Position Title**:Member Experience Representative - **Location**:Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 - **Terms**:Permanent, Part Time - **Hours per week**: 4-24 hours/week - **Shifts**:Shifts vary, will include weekday mornings, evenings and weekends - **Start Date**:As soon as possible - **Salary**:0-500 hours $17.25 per hour ...
-
Member Experience Representative
2 weeks ago
Chilliwack, Canada YMCA of Greater Vancouver Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Representative. In this role, you will be responsible for providing exceptional service to our members, promoting membership sales and retention, and supporting the delivery of member programs and services within our branch.Key...
-
Member Experience Representative
2 weeks ago
Chilliwack, Canada YMCA of Greater Vancouver Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Representative. In this role, you will be responsible for providing exceptional service to our members, promoting membership sales and retention, and supporting the delivery of member programs and services within our branch.Key...
-
Member Experience Representative
3 months ago
Chilliwack, Canada YMCA BC Full time**Position Title**:Member Experience Representative **Location**:Chilliwack Landing Leisure Centre - 9145 Corbould St, Chilliwack, BC V2P 4A6 Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 **Terms**:Permanent, Part Time **Hours per week**: 10-20 hours/week **Shifts**:Shifts vary but will include weekday afternoons, evenings and...
-
Member Experience Representative
3 months ago
Chilliwack, Canada YBC Full time**Position Title**:Member Experience Representative **Location**:Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 **Terms**:Permanent, Part Time **Hours per week**: 4-24 hours/week **Shifts**:Shifts vary, will include Weekday mornings from 6:00am-10:00am, evenings from 5:00pm-10:15pm and weekends **Start Date**:As soon as...
-
Member Experience Representative
3 months ago
Chilliwack, Canada YMCA BC Full time**Position Title**:Member Experience Representative - **Location**:Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 - Chilliwack Landing Leisure Centre - 9145 Corbould St #4 Chilliwack, BC V2P 4A6 - **Terms**:Permanent, Full Time - **Hours per week**: 35 hours/week - **Shifts**:Shifts vary but will include weekday mornings, evenings and...
-
Member Experience Representative
3 months ago
Chilliwack, Canada YBC Full time**Position Title**:Member Experience Representative - **Location**:Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 - Chilliwack Landing Leisure Centre - 9145 Corbould St #4 Chilliwack, BC V2P 4A6 - **Terms**:Permanent, Part-Time - **Hours per week**: 4-24 hours/week - **Shifts**:Shifts vary but will include weekday mornings, evenings and...
-
Member Experience Representative
3 months ago
Chilliwack, Canada YBC Full time**Position Title**:Member Experience Representative - **Location**:Chilliwack Landing Leisure Centre - 9145 Corbould St, Chilliwack, BC V2P 4A6 - Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 - **Terms**:Permanent, Part Time - **Hours per week**: 15-20 hours/week - **Shifts**:Shifts vary but will include weekday afternoons, evenings and...
-
Member Experience Representative
3 months ago
Chilliwack, Canada YMCA of GREATER VANCOUVER Full time**Position Title**: Member Experience Representative **Location**: Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2 **Terms**: Permanent, Part time **Hours**: 8-24 hours per week **Shifts**:Shifts vary, will include weekday mornings, evenings, and weekends **Salary**: 0-500 hours $17.25 per hour 501-1000 hours $17.77 per hour 1001 - 1500 hours...
-
Member Experience Representative
3 months ago
Chilliwack, Canada YMCA BC Full time**Position Title**: Member Experience Representative - ** Location**:Bob Chan-Kent Family YMCA (45844 Hocking Ave, Chilliwack, BC V2P 1B4) **Terms**: Permanent, Part-Time, 8-24 hours/week **Shifts**: Shifts will vary but will include evenings, and weekends **Start Date**: As soon as possible **Salary**:0-500 hours $17.25 per hour 501-1000 hours $17.77...
-
Member Experience Representative
4 months ago
Chilliwack, Canada YMCA BC Full time**Position Title**: Member Experience Representative -** Location**:Bob Chan-Kent Family YMCA (45844 Hocking Ave, Chilliwack, BC V2P 1B4) **Terms**: Permanent, Part-Time, 8-24 hours/week **Shifts**: Shifts will vary but will include weekdays, evenings, and weekends **Start Date**: As soon as possible **Salary**:0-500 hours $17.25 per hour 501-1000 hours...
-
Personal Trainer/member Experience Representative
4 months ago
Chilliwack, Canada YMCA of GREATER VANCOUVER Full time-Looking for a great organization that provides flexible hours? Are you obsessed with providing excellent customer service and sharing your fitness knowledge with the community? Looking to grow your fitness career and make a real impact at the Y? If you answered yes to any of these questions, we’re looking for you! YMCA Personal trainers/ Member Experience...
-
Personal Trainer/member Experience Representative
3 months ago
Chilliwack, Canada YBC Full timeLooking for a great organization that provides flexible hours? - Are you obsessed with providing excellent customer service and sharing your fitness knowledge with the community? - Looking to grow your fitness career and make a real impact at the Y? - If you answered yes to any of these questions, we’re looking for you! YMCA Personal trainers/ Member...
-
Personal Trainer/member Experience Representative
3 months ago
Chilliwack, Canada YMCA of GREATER VANCOUVER Full timeLooking for a great organization that provides flexible hours? Are you obsessed with providing excellent customer service and sharing your fitness knowledge with the community? Looking to grow your fitness career and make a real impact at the Y? If you answered yes to any of these questions, we’re looking for you! YMCA Personal trainers/ Member Experience...