Customer Service Representative

1 month ago

Sydney, Nova Scotia, Canada MCI, LC Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats. You will be the face of our company, and your primary goal will be to resolve customer issues in a timely and professional manner.

Key Responsibilities:
  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Resolve customer complaints and issues in a timely and effective manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Meet or exceed customer satisfaction targets

Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive training program
  • Fun and dynamic work environment


Contact Centre Support Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Support Specialist. In this role, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats. You will be the face of our company, and your primary goal will be to resolve customer issues in a timely and professional manner.

Key Responsibilities:
  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Resolve customer complaints and issues in a timely and effective manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Meet or exceed customer satisfaction targets

Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive training program
  • Fun and dynamic work environment


Inbound Call Centre Agent

We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Call Centre Agent. In this role, you will be responsible for providing exceptional customer service to our clients through inbound calls. You will be the face of our company, and your primary goal will be to resolve customer issues in a timely and professional manner.

Key Responsibilities:
  • Handle inbound customer contacts in a courteous and professional manner
  • Resolve customer complaints and issues in a timely and effective manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Meet or exceed customer satisfaction targets

Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive training program
  • Fun and dynamic work environment


Sales and Support Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Support Representative. In this role, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats. You will be the face of our company, and your primary goal will be to resolve customer issues in a timely and professional manner.

Key Responsibilities:
  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Resolve customer complaints and issues in a timely and effective manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Meet or exceed customer satisfaction targets

Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive training program
  • Fun and dynamic work environment


Customer Experience Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats. You will be the face of our company, and your primary goal will be to resolve customer issues in a timely and professional manner.

Key Responsibilities:
  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Resolve customer complaints and issues in a timely and effective manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Meet or exceed customer satisfaction targets

Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive training program
  • Fun and dynamic work environment

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