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Disability Case Manager

2 months ago

Toronto, Ontario, Canada Canada Life Full time

Job Summary

Canada Life is seeking a highly skilled Disability Case Manager to join our team in Toronto. As a Disability Case Manager, you will play a critical role in the proactive management of assigned disability claims, ensuring timely and professional service to our clients and their employees.

Key Responsibilities

  • Proactively manage assigned disability claims, including STD, LTD, and Life Waiver, by evaluating medical information and job duties.
  • Evaluate the extent of disability through interviews or written communications with applicants, employers, physicians, and other medical service providers.
  • Conduct medical investigations by phone or in writing to gather necessary information.
  • Write letters to inform all affected parties of decisions regarding disability cases.
  • Implement return-to-work programs and negotiate with employers.
  • Evaluate healthcare coordination programs and rehabilitation programs to ensure positive effects.
  • Adhere to service level agreements associated with policyholder claims.
  • Respond to telephone inquiries from applicants, physicians, lawyers, and other stakeholders regarding claim assessments.

Requirements

  • Bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work, or a related field.
  • Experience or training in disability insurance, life and health insurance, or human resources is an asset.
  • Strong interpersonal skills, excellent listening skills, and the ability to work with different priorities and timelines.
  • Solution-oriented and a decision-maker with excellent communication skills and a customer service mindset.
  • Fluency in French and English, both oral and written, is an asset.
  • Consent to a criminal background check and security screening for the Government of Canada Enhanced Security Clearance.