IT Desktop Support Specialist

7 days ago

Canada Goway Travel Inc. Full time
About the Role

Goway Travel Inc. is seeking a highly skilled IT Desktop Support professional to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance of our information systems, ensuring seamless operation of our computer hardware and software.

Key Responsibilities
  • Provide technical support and maintenance of information systems
  • Develop and implement desktop standard images, packaging, and desktop rollout processes
  • Install, support, and replace desktop, laptop, scanner, printer, and other end-user hardware, parts, and peripherals as needed
  • Perform application integrations, testing, and troubleshooting of desktop application problems
  • Provide technical support assistance to end-users worldwide
  • Provide advanced technical support to regional offices on all related desktop applications and desktop/laptop hardware issues
  • Develop and update detailed documentation on software configurations, deployment processes, packaging procedures, and test scripts
  • Travel as needed (minimal)
  • Track and monitor equipment issued and document assets accordingly
  • Maintain and update related databases
Requirements
  • Post-secondary diploma in Computer Systems Technology or equivalent
  • 2-3 years of experience with Microsoft Operating Systems - workstations
  • Strong knowledge of Microsoft Office Suite, Outlook, and other software applications
  • Solid knowledge of desktop images, deployment of desktop environments
  • Software installations and upgrading
  • Ability to research online and work through problems
  • Strong software and hardware troubleshooting skills
  • Ability to work in a team environment
  • Participate in rotating off-hours on-call support
  • Able to work different shifts
  • Ability to work independently with limited direct supervision
  • Very organized
  • Able to lift 20Kg
The Goway Advantage

Goway Travel Inc. is a close-knit family that values inclusivity, diversity, and innovation. We offer a competitive salary with added support incentives, paid personal days, and birthdays off. We provide ongoing training to help you stay ahead in the industry and a comprehensive health benefits package to ensure you're well-supported. You'll have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.

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