Pharmacy Assistant

4 weeks ago


Richmond Hill, Ontario, Canada Metro Inc. Full time

Job Title: Pharmacy Assistant - Part Time Position

Job Summary:

We are seeking a highly skilled and motivated Pharmacy Assistant to join our team at Metro Inc. As a Pharmacy Assistant, you will play a vital role in supporting pharmacists in providing dispensary and pharmacy services.

Key Responsibilities:

  • Perform all aspects of the technical act of dispensing.
  • Receive prescription refill requests and verbal prescriptions in accordance with all applicable laws and regulations.
  • Establish and maintain patient profiles, and scan and file patient records.
  • Contacts prescribers for various functions.
  • Answers phones and checks IVR voicemail messages.
  • Provides customer assistance with merchandise on the sales floor and at the cash register.
  • Checks emails and responds accordingly.
  • Receives orders and ensures product received matches invoices and is received in good condition, and then is stored/put away appropriately.
  • Performs inventory-related tasks.
  • Enters and reconciles invoices/credits and maintains shrink logs.
  • Utilizes wholesaler websites for various functions.
  • Assists with dispensary paperwork as directed.
  • Maintains store standards and conditions and may be assigned to clean dispensary, sweep floor, and clean shelves as required.
  • Performs other duties as assigned by the Pharmacy Manager or Pharmacist.

Requirements:

  • Education – Pharmacy Assistant Program
  • Experience - Minimum of 2 years in retail pharmacy.
  • Proficient with current PC systems, MS Office programs and pharmacy software (Kroll).
  • Interpersonal skills to build strong working relationships and positive work environment.
  • Language skills to communicate clearly and listen carefully in a respectful manner.
  • Organizational skills to prioritize, plan ahead, manage time and be punctual.
  • Customer service skills to achieve customer satisfaction by recognizing customer needs/wants.
  • Receptive to constructive feedback for continuous improvement
  • Initiative to identify and complete tasks independently.

Relationships:

The Pharmacy Assistant receives direction from the Pharmacy Manager, Pharmacist and Pharmacy Technician. They interact with internal contacts (Pharmacy Operations, Pharmacy Services, Pharmacy Merchandising, Inventory Control and Audit, Store Services, McMahon, Metro IT) and external contacts (customers and direct pharmacy vendors: McMahon, McKesson, Kroll Canada, VoiceTech Inc.)


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