Pharmacist Assistant

4 weeks ago

Richmond Hill, Ontario, Canada Metro Full time
Job Title: Pharmacist Assistant - Dispensary Support

At Metro, we are seeking a highly skilled and dedicated Pharmacist Assistant to join our team. As a Pharmacist Assistant, you will play a vital role in supporting our pharmacists in providing exceptional patient care and services.

Key Responsibilities:

  • Perform all aspects of the technical act of dispensing.
  • Receive prescription refill requests and verbal prescriptions in accordance with all applicable laws and regulations.
  • Establish and maintain patient profiles, and scan and file patient records.
  • Contact prescribers for various functions.
  • Answer phones and check IVR voicemail messages.
  • Provide customer assistance with merchandise on the sales floor and at the cash register.
  • Check emails and respond accordingly.
  • Receive orders and ensure product received matches invoices and is received in good condition, and then is stored/put away appropriately.
  • Perform inventory-related tasks.
  • Enter and reconcile invoices/credits and maintain shrink logs.
  • Utilize wholesaler websites for various functions.
  • Assist with dispensary paperwork as directed.
  • Maintain store standards and conditions and may be assigned to clean dispensary, sweep floor, and clean shelves as required.
  • Perform other duties as assigned by the Pharmacy Manager or Pharmacist.

Requirements:

  • Education - Pharmacy Assistant Program
  • Experience - Minimum of 2 years in retail pharmacy
  • Proficient with current PC systems, MS Office programs and pharmacy software (Kroll)
  • Interpersonal skills to build strong working relationships and positive work environment
  • Language skills to communicate clearly and listen carefully in a respectful manner
  • Organizational skills to prioritize, plan ahead, manage time and be punctual
  • Customer service skills to achieve customer satisfaction by recognizing customer needs/wants
  • Receptive to constructive feedback for continuous improvement
  • Initiative to identify and complete tasks independently

Relationships:

The Pharmacy Assistant receives direction from the Pharmacy Manager, Pharmacist and Pharmacy Technician. They interact with internal contacts (Pharmacy Operations, Pharmacy Services, Pharmacy Merchandising, Inventory Control and Audit, Store Services, McMahon, Metro IT) and external contacts (customers and direct pharmacy vendors: McMahon, McKesson, Kroll Canada, VoiceTech Inc.)

Metro is dedicated to fostering a diverse work environment. We will consider all qualified applicants for employment. Applicants that meet the qualifications will be contacted for an interview.

Metro is committed to accommodating applicants and employees with disabilities. Should you require accommodation or this job description to be available in an accessible format, please advise.

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives. METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team. We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you. Please note that we will only contact those whose applications are selected. We respectfully request that agencies do not contact us or send us unsolicited applications.

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