Bilingual Customer Service Representative

2 months ago

Ottawa, Ontario, Canada Cowan Insurance Group Full time
About the Role

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Cowan Insurance Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service to clients via phone, email, and in-person interactions.
  • Respond to client inquiries and resolve issues in a timely and professional manner.
  • Document all client interactions and maintain accurate records.
  • Stay up-to-date on company products, services, and policies to provide accurate information to clients.
  • Collaborate with internal teams to resolve client issues and improve overall customer experience.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • Bilingual in English and French, with the ability to communicate effectively in both languages.
  • Excellent customer service skills, with the ability to remain calm and composed under pressure.
  • Strong problem-solving and decision-making skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
About Us

Cowan Insurance Group is a leading provider of insurance and risk management solutions in Canada. We are committed to delivering exceptional service to our clients, and we are seeking a talented and dedicated individual to join our team.

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