Equipment Leasing and Collections Specialist

2 weeks ago

Mississauga, Ontario, Canada Flexstaf IT Full time

Collections and Customer Service Equipment Leasing

Responsibilities:

  • Promptly notify customers of past due payments and collect payments to restore accounts to good standing.
  • Advise customers on necessary actions and negotiate debt repayment, following up on payment commitments.
  • Take ownership of results and ensure compliance with federal and provincial procedures.
  • Solve problems and manage confrontational interactions efficiently.
  • Possess knowledge of financial contract terms to communicate with customers and enforce contracts.
  • Understand Equifax reports and general business information.
  • Work through assigned NSF reports and A/R reports, making detailed notes and utilizing follow-up systems.
  • Maintain a watch list of files that may result in defaulted leases and assign them to the Senior Collector.
  • Regularly meet with the supervisor to review accounts and progress, ensuring AR delinquency is within tolerance levels.
  • Calculate payouts, past due balances, and late charges.
  • Respect and follow processes and procedures of various originators when dealing with customers.
  • Escalate queries beyond individual empowerment to management.
  • Work independently within a team to ensure service levels are met and assist team members when needed.
  • Meet biweekly with the manager and team to review accounts and progress.

Knowledge, Skills, and Experience Required:

  • Strong English skills, both written and oral.
  • Postsecondary education and a minimum of five years of collections experience in a commercial/consumer industry.
  • Proficient computer skills, including Microsoft Office and Excel applications, email, and basic internet usage.
  • Ability to interpret Equifax credit reports.
  • Excellent organizational and time management skills, with meticulous attention to detail.
  • Strong persuasion, negotiation, problem-solving, and conflict resolution skills.
  • Strong interpersonal and internal customer service skills.
  • Ability to understand customers and solve problems effectively.
  • Ability to calculate figures and amounts, such as interest and percentages.
  • Ability to work well under pressure, meeting tight deadlines in a timely manner.
  • Ability to prioritize and manage multiple tasks efficiently, with little direct guidance.
  • A team player who can work independently.

FSIN

Remote Work: No

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