Equipment Leasing Collections Specialist

4 weeks ago

Mississauga, Ontario, Canada Flexstaf IT Full time
Job Summary

We are seeking a skilled Collections and Customer Service Equipment Leasing professional to support our commercial operations.

Key Responsibilities
  • Notify customers of past due payments and collect payments to restore account good standing.
  • Advise customers on necessary actions and negotiate debt repayment.
  • Take ownership of results and ensure compliance with company policies and procedures.
  • Solve problems and manage confrontational interactions.
  • Communicate effectively with customers and enforce contracts.
  • Work through assigned NSF reports and A/R reports.
  • Maintain detailed customer files and utilize follow-up systems.
  • Monitor and escalate potential defaulted leases.
  • Meet with supervisor to review accounts and progress.
  • Calculate payouts, past due balances, and late charges.
  • Respect and follow processes and procedures of various originators.
  • Escalate queries beyond individual empowerment to management.
  • Work independently and assist team members as needed.
Requirements
  • Strong English skills, both written and oral.
  • Postsecondary education and a minimum of five years of collections experience.
  • Proficient computer skills, including Microsoft Office and Excel applications.
  • Ability to interpret Equifax credit reports.
  • Excellent organizational and time-management skills.
  • Strong persuasion, negotiation, problem-solving, and conflict resolution skills.
  • Strong interpersonal and internal customer service skills.
  • Ability to calculate figures and amounts.
  • Ability to work well under pressure and meet deadlines.
  • Ability to prioritize and manage multiple tasks efficiently.

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