Parts Sales Representative

4 weeks ago

Brandon, Manitoba, Canada Enns Brothers Full time
Parts Sales and Service Professional

We are seeking a skilled Parts Sales and Service Professional to join our team at Enns Brothers. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the right parts, at the right time, every time.

Key Responsibilities:
  • Serve customers at the parts counter by understanding their requirements and efficiently locating the correct part to fill their need;
  • Assist customers in determining the required parts using expert knowledge and company resources;
  • Improve the likelihood of successful customer repairs by offering advice and inquiring about the need for additional parts typically related to the particular repair;
  • Handle incoming parts calls on all product lines;
  • Create an atmosphere where customers feel welcome and properly served;
  • Provide written quotes to customers in a timely fashion and follow up on quotes;
  • Participate in telemarketing parts sales during specific sales campaigns;
  • Follow up on special orders and advise customers promptly when they are received;
  • Ensure job accuracy when billing parts to work orders;
  • Keep current on new products and new models and continuously upgrade parts knowledge;
  • Work Saturdays on rotation as well as being on call.
Requirements:
  • Excellent customer service and customer relationship management skills;
  • Cheerful disposition, positive "can do" attitude, good public presentation;
  • Above average verbal communication;
  • Familiarity with the sales process;
  • Demonstrated ability to use a computerized inventory and ordering system;
  • Basic mechanical aptitude and knowledge of general parts terminology.

We offer a competitive wage, monthly incentive program, comprehensive benefits, and group RRSP program. Join our team of friendly, talented people who share the goal of providing the best service and products to our customers, every day.

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