Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our remote team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in the pharmaceutical industry.
Key Responsibilities- Provide timely and effective resolution to customer inquiries and complaints
- Handle order entry and management for home patients and clinics
- Document all inquiries and interactions in accordance with company procedures
- Redirect complex or specialized concerns to relevant teams
- Expedite customer orders as required
- Investigate and resolve issues related to shipment of products, returns, credits, and orders
- Meet assigned targets related to order and call management
- Process and issue credits/returns
- Set up new patients following the outlined onboarding process and maintain records
- Build relationships with cross-functional teams and clinics
- Maintain patient prescriptions/records and attend all required Customer Care meetings/training
- Adhere to company procedures related to complaint management
- High school diploma required; Bachelor's degree in life sciences, health sciences, or related discipline preferred
- Minimum 2 years of experience in customer service; 5 years preferred, preferably in the healthcare/pharmaceutical industry
- Exceptional verbal and written communication skills
- Ability to thrive in a fast-paced environment
- Strong analytical and business problem-solving skills
- Strong organizational and interpersonal skills
- Ability to ask the right questions and lead conversations
- Ability to interact effectively with all levels of professionals, including RNs, medical professionals, and patients
- Strong multitasking skills and orientation towards metrics
- Bilingual in Canadian French and English (written and verbal)
TalentWorldGroup offers a comprehensive training program for this role, including five weeks of paid training starting in September. The training will cover all aspects of the job, including company procedures, customer service skills, and product knowledge.
Benefits- Home-based working
- Project-based opportunities
- Long-term cooperation
- Learning opportunity in an international environment
- Career development
- Gamification program (bringing extra benefits)
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