Program Manager, Business Solutions Expert
4 weeks ago
About the Role
The City of Calgary is seeking a highly skilled Program Manager, Business Solutions to lead the development and implementation of a program aimed at modernizing City operations by integrating emerging technologies and business solutions. This includes artificial intelligence to enhance intake processes and improve customer experience for applications and permits in the development industry.
Key Responsibilities
- Design a coordinated delivery approach for strategic portfolios and program management in collaboration with senior leaders and staff.
- Leverage input from corporate partners to establish strategic priorities, multi-year objectives, and realistic delivery timelines.
- Develop an efficient program-wide framework for risk and issue management.
- Create a network of multi-disciplinary projects and make timely decisions to adjust priorities, timelines, and deliverables.
- Design, establish, and cultivate a team of experts to ensure successful delivery of the program's mandates and objectives.
- Set goals, recruit, train staff, and monitor team performance on multi-disciplinary teams across multiple business units.
- Enhance program performance by gathering feedback and insights from employees, leaders, and strategic partnerships.
- Create budget and program plans for multi-million-dollar programs.
- Conduct financial analysis, create reports, and make decisions using data from financial statements to enhance budgeting strategies and develop additional plans.
- Establish and manage cross-corporate governance structure, framework, and processes for a multi-year program while overseeing the functions of various decisions to ensure project and program targets and deliverables are met on time and on budget.
Qualifications
- A degree in Business, Finance, Planning, Public Administration, or a related field and at least 5 years of leadership experience with programs/projects of significant scope and budget.
- Equivalent combinations of experience and education may be considered.
- Knowledge or experience with municipal development processes would be considered an asset.
- You are an effective communicator and leader with a commitment to customer service, continuous improvement, and demonstrated business and political acumen.
About the City of Calgary
The City of Calgary is committed to fostering a respectful, inclusive, and equitable workplace that is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism, and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
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