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Social Services Case Manager

2 months ago

Ottawa, Ontario, Canada City of Ottawa Full time

Job Summary

The City of Ottawa's Community & Social Services department is responsible for delivering a range of social services to support individuals and families in need. As a Social Services Case Manager, you will play a critical role in assessing the needs of clients, determining eligibility for various programs and services, and providing support in personal, social, and employment planning.

Key Responsibilities

  • Assess client needs and develop personalized service plans
  • Determine eligibility for social services programs and services
  • Provide information on program criteria and required documentation
  • Make referrals to internal and external resources
  • Support clients in personal, social, and employment planning
  • Work with clients to address crisis situations

Requirements

  • Completion of a 2-year college diploma in a Human Services curriculum
  • Minimum of 12 months of experience in social services programs
  • Knowledge of applicable federal, provincial, and municipal legislation, policy, procedures, and programs
  • Special needs/requirements of Ontario Works participants and other Social Services clients
  • Assessment, interviewing, and counseling techniques

Competencies, Skills, and Abilities

  • Interpret legislation, policy, and procedures
  • Take initiative, solve problems, and resolve conflict
  • Make independent decisions
  • Work in a team environment
  • Work with a computerized support system
  • Demonstrate sound judgment
  • Establish effective working relationships with people of diverse social, economic, and ethnic backgrounds
  • Assess and refer clients to appropriate services
  • Provide employment counseling
  • Perform crisis intervention

Language Requirements

  • Various language requirements, locations may require English only, French only, or bilingual competencies

Police Record Check

  • The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction