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Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryThe Lead, Information Systems and Knowledge Management is responsible for supporting the vision, values, and purpose of Fraser Health by leading the initiatives of the organization's knowledge management strategy. This includes providing consulting and technical services to support the conscious strategy of getting the right knowledge to the right...
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Client Partner, Information Systems and Knowledge Management
2 months ago
We are seeking a highly skilled Client Partner, Information Systems and Knowledge Management to join our team at Fraser Health Authority. As a key member of our organization, you will play a critical role in managing, coordinating, and providing expert guidance and technical leadership to support the business needs of our People Informatics Systems.
Key Responsibilities- Consult with leaders in the Employee Experience portfolio to provide guidance, technical resources, and expert advice to support business strategy, operational workflow, system needs, and future system requirements.
- Develop processes and applications to improve workflow, efficiencies, and effectiveness, conducting business process analysis, system/work analysis, determining application code specifications, and testing the performance of systems.
- Act as the business expert to provide guidance and resources within and outside of Fraser Health regarding data generated through the specialized Employee Experience information systems, identifying and using/load data from other source information systems to maintain data integrity.
- Ensure all solutions and tools meet Privacy and Security and Architecture requirements, facilitating communication between vendors and Employee Experience representatives/partners and Privacy and Security and Architecture, and completing forms and documents as required.
- Develop tracking systems, prepare reports, and conduct post-implementation project reviews, assessing project results and internal methodologies, and making recommendations on improvements to operations.
- Work with vendors to provide ongoing support, training, and maintenance of systems within Employee Experience, liaising with FH Information Management and vendors to resolve technical issues and monitoring performance of operation systems to ensure standards are followed and operational requirements are met.
- Coordinate teams from FH Information Management/vendor/supplier to resolve problems and develop customized solutions consistent with user, department, and operational needs.
- Establish service contracts and create business cases with Information Management and vendors, identifying, reviewing, and establishing time frames, work frames, and costs of projects, monitoring and reviewing test and go-live processes, reviewing and assessing programming and systems delivered by external vendors, accepting or returning for further work, and approving final products and invoices for payment.
- Prepare start-to-finish spectrum of assistance in the roll-out of processes and systems education to super users from the business, including technical documentation, user training material, information sessions, and presentations.
- Assess internal and external Employee Experience customer information and service needs, working within the strategic goals to develop and recommend service and information delivery process and systems.
- Participate in developing, implementing, and reviewing technical standards for acquiring and maintaining computer hardware, software, and systems, monitoring compliance to standards within the areas of responsibility.
- Research, evaluate, and recommend new and emerging technology, maintaining knowledge of current trends and advancements in the field, and providing input and assisting in reviewing vendor/supplier requests for proposal for ongoing products and services.
- Bachelor's degree in Health Information, Business Administration, Computer Science, Software Engineering, or a related study or equivalent combination of education, training, and experience.
- Five (5) years of related experience in a large complex organization or an equivalent combination of education, training, and experience.
- Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring, and Courageous and creates the conditions for people to succeed.
- Advanced knowledge of information management, business processes, technologies, and applications.
- Knowledge of all components of a technical architecture.
- Ability to translate business needs into application architecture requirements.
- Ability to quickly comprehend the functions and capabilities of new technologies.
- Demonstrated knowledge of the project management process and the systems development life cycle.
- Ability to be organized, goal-oriented, proactive, solution-oriented, pragmatic, and able to understand the long-term and short-term perspectives.
- Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
- Demonstrated decision-making ability within complex and diverse issues.
- Ability to operate related equipment, including applicable software applications.
- Physical ability to perform the duties of the position.
