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Senior Clinical Trial IWRS Monitor

1 month ago

Markham, Ontario, Canada Everest Clinical Research Services Inc Full time
Senior Clinical Trial IWRS Monitor

Everest Clinical Research Services Inc is a leading contract research organization (CRO) providing comprehensive clinical research services to pharmaceutical, biotechnology, and medical device industries worldwide. We are seeking a highly skilled and experienced Senior Clinical Trial IWRS Monitor to join our team in Toronto, Ontario, Canada or remotely from a home-based office in Canada.

Key Responsibilities:
  • Act as a lead and primary contact with clients, building and maintaining relationships through work deliveries, solution designs, issue resolution, and escalations.
  • Support client requests and issue analysis, problem solving, and resolution, working closely with internal teams.
  • Perform medium-complexity drug management analysis and forecasting to ensure site and study drug inventory is managed effectively.
  • Monitor data generated within CTT to ensure accuracy and quality.
  • Coordinate and verify changes to the database and application using appropriate change control procedures.
  • Act as an off-hours escalation point for junior CTT Clinical Monitor resources or the outsourced call center service.
  • Monitor all studies involved with CTT to ensure accuracy and quality of the data.
  • Manage risks, issues, and escalations and work with teams in identifying mitigation/remediation options.
  • Provide excellent client service and support during start-up activities.
Requirements:
  • A bachelor's degree in health science, physical or biological fields, or computer science.
  • At least five years of experience in clinical trial data processing and management.
  • Experience in clinical research, call center support, pharmaceutical sciences.
  • Ability to think on the spot and apply critical thinking skills to triage user issues and formulate optimal responses.
  • Ability to effectively and appropriately interact with clients and internal staff via phone and written email communications.

We offer a dynamic and entrepreneurial work environment with opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.