Director of IT Services

4 weeks ago


Burnaby, British Columbia, Canada T-Net British Columbia Full time
Director of Client Services

At T-Net British Columbia, we are seeking an experienced IT leader to join our team as the Director of Client Services. This key role will be responsible for delivering customer-focused IT services to our faculty, staff, and students.

Key Responsibilities:

  • Develop and implement strategies, plans, and policies to ensure consistent and efficient IT service delivery across the institution.
  • Foster positive relationships across all user groups and act as a strategic advisor on IT client services matters.
  • Lead a strong and capable Client Services team, providing guidance, coaching, and mentorship to ensure they are well-prepared to meet the evolving needs of the institution.
  • Contribute significantly to BCIT's goals of digital transformation and innovation.

Requirements:

  • Proven track record in delivering customer-focused IT services and optimizing processes within a large, multi-faceted organization.
  • Deep understanding of how client services drive institutional success and ability to align IT service delivery with organizational goals.
  • Strong leadership and people management skills, with the ability to mentor and coach teams to achieve high performance and foster a culture of continuous improvement and innovation.

What We Offer:

  • Competitive salary range of $149,823 - 215,370, with a control point of $187,278.

About Us:

T-Net British Columbia is a leading institution in education and training, with a strong commitment to delivering an education that goes beyond textbooks and classrooms. We are proud to foster a community that values diversity, equality, and inclusivity.



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