Café Operations Manager

3 weeks ago


Abbotsford, British Columbia, Canada 2 Scoops Full time
Café Operations Manager Job Description

At 2 Scoops, we are seeking a skilled Café Operations Manager to oversee the daily operations of our café. The ideal candidate will have a strong background in managing food service operations, with a focus on customer satisfaction and team management.

Key Responsibilities:
  • Service Development: Determine the type of services to be offered and implement operational procedures to ensure a high-quality customer experience.
  • Team Management: Conduct performance reviews, organize and maintain inventory, and ensure health and safety regulations are followed.
  • Marketing and Sales: Participate in marketing plans and implementation, and negotiate arrangements with suppliers for food and other supplies.
  • Customer Service: Address customers' complaints or concerns, and plan, organize, direct, control, and evaluate daily operations to ensure a positive customer experience.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a similar role.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.


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