HVAC Service Operations Coordinator

5 days ago

Red Deer, Alberta, Canada Johnson Controls Full time
About the Role

We are seeking a highly skilled HVAC Customer Resource Coordinator to join our team at Johnson Controls. As a key member of our service operations team, you will play a critical role in ensuring the timely completion of preventative maintenance and aligning with monthly forecasting goals.

Key Responsibilities
  • Dispatching for customer requests for unscheduled or scheduled service.
  • Coordinates labor scheduling to align technician to the appropriate customer and service need.
  • Communicates the action plan and services to be provided directly to the customer.
  • Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed.
  • Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Requirements
  • High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.
What We Offer
  • Competitive pay.
  • This position is primarily remote with the expectation that the candidate resides in Alberta and near a branch to attend branch meetings or as required.
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package, including pension plans, medical, dental, and vision care – available from day one.

We are committed to providing our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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