Service Delivery Manager
1 month ago
At University Pension Plan, we're seeking a skilled Service Delivery Manager to lead our Technology, Data, and Delivery team in implementing a streamlined delivery model using agile and Kanban methodologies. Your primary responsibility will be to refine and manage a streamlined delivery model, leveraging your expertise in Kanban principles and continuous delivery to enhance workflow efficiency and stakeholder value.
Key Responsibilities:
- Refine and manage a streamlined delivery model using agile and Kanban methodologies to enhance workflow efficiency and stakeholder value.
- Lead and foster a collaborative environment with business, portfolio leads, solution architects, and project teams, promoting Kanban principles and continuous delivery.
- Drive the effective implementation and use of Jira and Confluence to support Kanban workflows, ensuring project visibility and accurate delivery tracking.
- Identify and implement Kanban process improvements to increase efficiency, optimize and expose constraints, and improve delivery quality.
- Ensure delivery excellence by meeting or exceeding customer expectations, actively seeking feedback, and applying Kanban metrics for continuous quality improvement.
Requirements:
- A Bachelor's degree in a relevant field, with a minimum Kanban Management Professional (KMP) certification.
- 5+ years of proven experience in implementing and managing Kanban systems in technology or data-driven settings, with a strong grasp of Lean principles and Kanban practices.
- Deep knowledge of service delivery models, emphasizing continuous improvement and customer satisfaction.
- Comprehensive understanding of project and portfolio management methodologies, including project lifecycle, risk management, and stakeholder communication.
- Skilled in using Jira and Confluence to support Kanban workflows, with a track record of customizing these tools for enhanced flow.
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