Service Delivery Manager

1 month ago


Old Toronto, Ontario, Canada University Pension Plan Full time
Service Delivery Manager

At University Pension Plan, we're seeking a skilled Service Delivery Manager to lead our Technology, Data, and Delivery team in implementing a streamlined delivery model using agile and Kanban methodologies. Your primary responsibility will be to refine and manage a streamlined delivery model, leveraging your expertise in Kanban principles and continuous delivery to enhance workflow efficiency and stakeholder value.

Key Responsibilities:

  • Refine and manage a streamlined delivery model using agile and Kanban methodologies to enhance workflow efficiency and stakeholder value.
  • Lead and foster a collaborative environment with business, portfolio leads, solution architects, and project teams, promoting Kanban principles and continuous delivery.
  • Drive the effective implementation and use of Jira and Confluence to support Kanban workflows, ensuring project visibility and accurate delivery tracking.
  • Identify and implement Kanban process improvements to increase efficiency, optimize and expose constraints, and improve delivery quality.
  • Ensure delivery excellence by meeting or exceeding customer expectations, actively seeking feedback, and applying Kanban metrics for continuous quality improvement.

Requirements:

  • A Bachelor's degree in a relevant field, with a minimum Kanban Management Professional (KMP) certification.
  • 5+ years of proven experience in implementing and managing Kanban systems in technology or data-driven settings, with a strong grasp of Lean principles and Kanban practices.
  • Deep knowledge of service delivery models, emphasizing continuous improvement and customer satisfaction.
  • Comprehensive understanding of project and portfolio management methodologies, including project lifecycle, risk management, and stakeholder communication.
  • Skilled in using Jira and Confluence to support Kanban workflows, with a track record of customizing these tools for enhanced flow.


  • Old Toronto, Ontario, Canada Moody's Investors Service Full time

    Join Moody's Investors Service as a Project Delivery Manager - Technology Solutions Group and drive Agile release planning, user story estimation, sprint stand-ups, and release deployment. Work closely with product owners, software developers, solution architects, testers, and DevOps engineers on highly visible roadmap programs and acquisition...


  • Old Toronto, Ontario, Canada Thomson Reuters Full time

    Job SummaryThe Service Delivery Manager at Thomson Reuters is responsible for ensuring the highest level of service quality and efficiency from Service Providers. This role requires a strong understanding of IT service management principles and the ability to lead a team to deliver exceptional service.Key Responsibilities- Lead a team of service delivery...


  • Old Toronto, Ontario, Canada GardaWorld Full time

    Bilingual Service Delivery ManagerBusiness Unit: Aviation ServicesCareer Area: Operations and AdministrationLocation: Toronto, Ontario, CAGardaWorld is seeking a seasoned Bilingual Service Delivery Manager to lead our Aviation Services team. As a key member of our operations team, you will be responsible for driving strategic initiatives and ensuring...


  • Old Toronto, Ontario, Canada Thomson Reuters Full time

    Job Title: Service Delivery Manager for Thomson ReutersJob Summary:Thomson Reuters is seeking a highly skilled Service Delivery Manager to oversee the delivery of high-quality services to our customers. The successful candidate will be responsible for ensuring that our service providers meet the required standards of service quality and efficiency.Key...


  • Toronto, Ontario, Canada Three Star Delivery Ltd. Full time

    About Three Star Delivery Ltd.We are a courier company with various locations in urban areas, providing reliable delivery services to our customers.Job Title: Reliable Delivery CourierThis is a permanent position that requires the candidate to work on the road, delivering various items and products to our clients. As a courier for Three Star Delivery Ltd.,...


  • Old Toronto, Ontario, Canada University Of Toronto Full time

    About the RoleThe University of Toronto is seeking a highly skilled Service Delivery Specialist to join our team. As a key member of our Service Delivery workgroup, you will play a critical role in addressing end-user queries and technical issues by probing for information to identify problems and establish end-user needs.Working under the direction of the...


  • Old Toronto, Ontario, Canada Stantec Consulting International Ltd. Full time

    Job SummaryWe are seeking a highly organized and efficient Digital Delivery Manager to join our team at Stantec Consulting International Ltd. The successful candidate will be responsible for integrating digital tools and optimizing project processes to increase efficiency, collaboration, quality, and risk mitigation.The Digital Delivery Manager will work...


  • Toronto, Ontario, Canada Three Star Delivery Ltd. Full time

    Job Title: Logistics Delivery SpecialistJob Summary: We are seeking a Logistics Delivery Specialist to join our team at Three Star Delivery Ltd. The successful candidate will be responsible for operating and driving automobiles, vans, and light trucks to pick up and deliver various items and products.Key Responsibilities:Operate and drive vehicles to pick up...


  • Toronto, Ontario, Canada Three Star Delivery Ltd. Full time

    The Delivery Operations Specialist will operate and drive automobiles, vans, and light trucks to pick up and deliver various items and products while maintaining professionalism in customer service.Key responsibilities include keeping a record of items received and delivered, loading and unloading goods, and recording trip information such as vehicle mileage...

  • Delivery Manager

    1 month ago


    Toronto, Ontario, Canada Moody's Investors Service Full time

    About Moody's Investors ServiceWe unite the brightest minds to turn today's risks into tomorrow's opportunities.Job DescriptionAs a Delivery Manager at Moody's, you will play a crucial role in creating an inclusive environment where everyone feels welcome to be who they are. You will strive to create innovative solutions, think creatively, and listen to...


  • Toronto, Ontario, Canada Jolera Full time

    About JoleraJolera is a leading global IT Security and Solutions provider, dedicated to delivering exceptional customer experiences. As a Service Delivery Manager, you will be part of a high-performance team that drives innovation and continuous learning.Your RoleAs a Service Delivery Manager, you will lead a team of service desk and field services...


  • Toronto, Ontario, Canada Olade Consulting Full time

    Job Title: Service Delivery ManagerAbout the Role:We are seeking a highly skilled Service Delivery Manager to join our team at Olade Consulting. As a Service Delivery Manager, you will be responsible for overseeing the delivery of our consulting services to clients.Key Responsibilities:Advise project teams on best practices and methodologiesAssign projects...


  • Toronto, Ontario, Canada ONTARIO CAMERA Full time

    Join ONTARIO CAMERA as a Service Delivery Manager and take on a leadership role in ensuring the smooth operation of our teams. As a key member of our management team, you will be responsible for coordinating activities with other work units or departments to achieve business objectives.About the RoleThe estimated salary for this position is $60,000 - $80,000...


  • Toronto, Ontario, Canada Lyons Consulting Group Full time

    Job SummaryThe Sales and Delivery Manager is a key role in our organization, responsible for leading complex projects and managing client engagements. This position involves participating in business development initiatives, supporting sales pursuits, and aiming to achieve strategic business outcomes.Key ResponsibilitiesOversee complex projects, managing...


  • Old Toronto, Ontario, Canada Paralucent Inc Full time

    Paralucent Inc is a boutique technology project delivery and staffing company with a proven track record of success. We are seeking a skilled ServiceNow Platform Delivery Manager to join our team and help our client, a tier 1 consulting firm, meet their future needs.This role will work closely with a small, dedicated team to deliver solutions that align with...


  • Toronto, Ontario, Canada Lifemark Full time

    Job Summary:Lifemark is seeking a highly skilled Service Delivery Partnerships Manager to join our team. As a key member of our Rehabilitation Services and Vocational Assistance Program, you will be responsible for building and managing relationships with external service delivery partners.Key Responsibilities:Develop and maintain strong relationships with...


  • Toronto, Ontario, Canada Enbridge Full time

    Job Summary:We are seeking a highly skilled Service Delivery Manager to lead our IT Service Management team. As a key member of our team, you will be responsible for driving and improving end-user experiences through Service Desk and IT Service Management (ITSM).Key Responsibilities:Lead all aspects of the daily operations of the service desk, drive and...


  • Toronto, Ontario, Canada Black & McDonald Full time

    About This RoleBlack & McDonald is a leading provider of integrated services to the industrial, commercial, and institutional (ICI) sectors. We are currently seeking a highly skilled Service Delivery Manager to join our team in the Greater Toronto Area (GTA).Job SummaryThe Service Delivery Manager will be responsible for ensuring the delivery of high-quality...


  • Toronto, Ontario, Ontario, Canada National Consultants Professionals Ltd Full time

    THE ROLEAs a Service Delivery Manager, you will play a crucial role in orchestrating an integrated delivery model for our Technology, Data, and Delivery team based on service orientation, value streams, and business agile delivery concepts. Your primary responsibility will be to streamline work by implementing a service orientation structure, model, & tools...


  • Toronto, Ontario, Canada Enbridge Full time

    Job DescriptionThis is an exciting opportunity to lead the daily operations of the service desk, driving and improving IT Service Management (ITSM) processes. As a Senior IT Service Delivery Manager, you will be responsible for leading transformation initiatives to optimize service delivery and improve the end-user experience.Key Responsibilities:Lead all...