Service Delivery Manager

4 weeks ago


Old Toronto, Ontario, Canada Thomson Reuters Full time
Service Delivery Manager

Thomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for managing the delivery of IT services to meet the needs of the organization.

Key Responsibilities:
  • Ensure service quality and efficiency from Service Providers
  • Manage the delivery of IT services to meet organizational needs
  • Develop and implement service level agreements
  • Monitor and report on service performance

Requirements:

  • ITIL Foundation certification
  • Experience in IT service management
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills


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