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Senior Manager, Business Technology
2 months ago
This is an exciting opportunity to work closely with internal stakeholders across BC Hydro to understand their IT business requirements and prioritize technology investments.
Key Responsibilities- Provide IT Services by understanding the specific business context, operational needs, and business objectives of the departments in the portfolio, identifying, justifying, prioritizing (both at the business level and enterprise level) and initiating the delivery of IT capabilities to meet business needs.
- Advocate for the business, lead change and promote the adoption of consistent IT business solutions across the organization.
- Advocate for IT opportunities, process improvements, standards and constraints by establishing a shared understanding with the business.
- Act as a Technology Asset Owner for the applications and infrastructure managed / supported by BSS.
- Support enterprise business process improvements across their KBU's.
- Represent the business, and support the development and the annual refresh of the BC Hydro Technology Strategy and 5-Year Plan (including technology roadmap development, project valuation, risks mitigation, prioritization assessment, and high-level implementation costs and schedule estimation).
- Represent, support and facilitate strategic and tactical program level planning (including KBU prioritization, demand management, resourcing scheduling, high-level business analysis, business case development / review / support / approvals, opportunity identification, and change management support), and business value realization.
- Lead a team of IT professionals, union employees and contractors for effective delivery of technology services ensuring staff are effectively deployed to resolve problems and identify solutions, to effectively support current and emerging business requirement, and to ensure cost-effective operations.
- Manage and ensure that the relationship management practices are consistent with enterprise standards for their accounts across organizational units; establish dashboard and KPIs, and identify key areas of focus for their respective business accounts; and, manage and resolve Business-IT relationship problems and issues.
- Represent and engage appropriate IT expertise through the service delivery lifecycle, including the facilitation of projects through BC Hydro's Project Delivery Process (ITDSP) for a varied number of projects across the portfolio – Dam surveillance systems, Engineering and CAD systems, Relationship management systems, Environmental monitoring, etc.
- Responsible for managing and overseeing minor enhancement work and operational budgets.
- Oversee the coordination and alignment of activities across the IT service delivery lifecycle by providing input, feedback, and liaison to internal and external delivery and user support teams. Participates in working groups, steering committees, and other project committees as required.
- Manage communications to the highest standard within the company and within Technology, and with stakeholder groups, regulators, and industry peers. Evangelize the benefits of technology and process innovation within an enterprise environment.
- Business process improvement, change management, project management, strategic thinking and analytical knowledge and skills are typically acquired through completion of a university degree in Commerce, Finance, Economics, Information Technology or equivalent.
- Working towards or completion of an MBA will be considered an asset.
- Financial, management control, policy and strategy development responsibilities involving large groups and budgets.
- Knowledge or basic certification in ITIL will also be considered an asset.
- Experience working in a large corporation, utility or public industry will be considered an asset.
- A lifetime pension
- Flexible work model, depending on your role type
- Training and development courses
