Meeting Coordinator, Hospitality Services
1 week ago
Requisition ID: 202272
Purpose:
The Meeting Coordinator, Hospitality Services will be responsible for booking and planning events in the Scotiabank Centre and Scotiabank North Customer Centre, as well as other spaces managed by the team, requiring the ability to develop strong relationships with frequent clients.
Key Responsibilities:
- Contribute to customer satisfaction by ensuring virtual and in-person executive events in the managed facilities are delivered on time, on budget, and to the highest level of service.
- Provide strategic guidance on event planning to ensure client's objectives are met for each event.
- Consult with client on audio-visual requirements, and provide recommendations to achieve event objectives with the least cost and best result using in-house capabilities whenever possible.
- Recommend appropriate food & beverage offerings to suit the event needs and budget, including customized menus when appropriate.
- Communicate event requirements to operating departments following the prescribed process.
- Provide client with cost quotation for bookings, using creative thinking to meet budget constraints wherever possible.
- Demonstrate impeccable judgment in accommodating guest requests on site.
- Review meeting room, food & beverage & audio-visual set-up in advance of client arrival, and liaise with operations teams to remedy any deficiencies.
- Monitor service levels provided by food & beverage provider and correct immediately as required or escalate to the Director in the case of persistent issues.
- Follow the conclusion of the event, collect all necessary costs and process client billing as prescribed by processes.
- Research, and contract external vendors to fulfill client event requirements where necessary, and manage external vendors while on site.
Requirements:
- A degree in Hospitality or Event Management from a credited university or college with 1+ years of related experience, at an organization exhibiting first class service.
- Excellent phone & personal etiquette.
- Excellent verbal and written communication skills, English fluency, French & Spanish verbal & written fluency an asset.
- Excellent and proven customer service record.
- Punctual.
- Able to work with minimal supervision and manage a diverse network of vendors, co-workers from other Scotiabank teams and contractors (Aramark, BGIS).
- Knowledge of MS Office (Word, Excel, Outlook, Access).
Working Conditions:
A combination of office and event environment with non-standard working hours - shifts can run between 6:00AM – 10:00PM. Must be flexible with scheduling which will be according to the demands of event times. Corporate attire at all times is required and casual dress policy does not apply. Fast paced working environment with high level of discretion, adherence to security and compliance policies, guidelines and programs is required.
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