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Concession Operations Manager
2 months ago
About Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Job Summary
The Concession Operations Manager is responsible for assisting in the effective management and operation of the venue's concessions operations. This includes, but is not limited to, food preparation and production, compliance with alcohol service policies, guest service, employee/volunteer hiring, training, and scheduling, closing duties, balancing bookwork, troubleshooting, minimizing waste, and closing duties.
The Concession Operations Manager must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth running of any assigned event.
Key Responsibilities
- Assist in the managing, developing, and mentoring of staff for 5 concessions stands, in-seat service, and vending stations. Approximately 75-80 employees will man these various stations.
- Actively supervise, coach, counsel, train, direct, and mentor employees in meeting company quality standards.
- Initiate and authorize all employment actions such as hiring, training, promotion, transfer, discipline, suspension, and termination.
- Responsible for the completion of employee documentation, including performance and attendance issues, in accordance with company policies and practices.
- Ensure proper setup of all concession locations prior to doors opening. Setup duties include verifying opening inventory, assigning duties to concession workers, ensuring sanitation standards are met, verifying that each location is fully operational, and ascertaining levels of food production based on projected guest attendance.
- Assure that Stand Supervisor has followed proper procedures for distribution and handling of cash.
- Provide a high level of oversight and operational expertise resulting in the smooth, efficient, and profitable execution of events.
- Will cover any open position to ensure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
- Assist with Premium Services operations and events needs as required on an event-by-event basis as directed by the Director of Food & Beverage and Quick Service Manager.
- Provide direction and oversight to Stand Supervisors and staff.
- Ensure that all Oak View Group and venue policies, procedures, and practices are adhered to, including compliance with alcohol service and food handling/sanitation guidelines, general safety policies, and procedures.
- Report any alcohol service or other compliance issues, including recognizing guests who are visibly intoxicated and taking action to cut off alcohol to such individuals, to the Director of Food & Beverage and Quick Service Manager.
- Oversee the post-event administrative forms and product tracking reports.
- Serve as a resource for POS applications, training, and hardware problems.
- Ensure the work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents, or incidents.
- Relay safety/health issues to management immediately.
- Ensure staff are aware of workplace expectations; provide ongoing assistance, training, and mentoring to staff; promote a positive, enthusiastic, and cooperative workplace environment by working side-by-side with staff; reinforce procedures and practices through repetition; lead by example and provide ongoing constructive feedback.
- Maintain sanitation, health, and safety standards in work areas.
- Assist the management team with projects, including training, inventory, and special events.
- Other duties as assigned by the Quick Service Manager, Director of Food & Beverage, and/or General Manager.
