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Music Sales and Rentals Associate
2 months ago
Job Title: Lesson Coordinator/Sales and Rentals Associate
At Long & McQuade, we're seeking a highly motivated and customer-focused individual to join our team as a Lesson Coordinator/Sales and Rentals Associate. As a key member of our sales team, you will play a vital role in helping our customers find the perfect musical instruments and gear to suit their needs.
Key Responsibilities:
• Provide exceptional customer service, ensuring that every customer interaction is positive and memorable
• Develop a deep understanding of our products, including musical instruments, gear, and accessories
• Collaborate with customers to identify their individual needs and preferences, and provide personalized recommendations
• Demonstrate products to customers, highlighting their features and benefits
• Answer phone calls in a timely and professional manner, providing accurate and helpful information to customers
• Follow up on product orders, ensuring timely delivery and resolving any issues that may arise
• Utilize your musical expertise to troubleshoot and solve customer problems, providing solutions that meet their needs
• Maintain a thorough knowledge of our products, policies, and procedures, staying up-to-date on new developments and trends
• Participate in weekly staff meetings and periodic training sessions to stay informed and aligned with company goals
• Contribute to the merchandising of our store, creating an inviting and engaging environment for customers
• Assist with store maintenance, warehouse duties, and other related tasks as needed
Requirements:
• Must be a musician with a strong passion for music and a willingness to share that passion with others
• Ability to work a variety of shifts, including weekdays, weeknights, and weekends
• Excellent verbal communication skills, with the ability to effectively communicate with customers and colleagues
• Positive attitude, steady composure, and a strong work ethic
• High levels of energy and enthusiasm, with the ability to thrive in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively
• Previous experience in retail or sales is an asset, but not required