Customer Service Supervisor
3 weeks ago
At Pilot Company, we're committed to delivering exceptional customer experiences across our network of travel centers. As a Lead Guest Services Team Member, you'll play a vital role in driving this mission by supervising employees and general operations of our stores. Your excellent customer service skills and self-motivation will enable you to respond to customer needs and assist managers with tasks to maintain our facilities.
Key Responsibilities:
- Supervising Guest Services Team Members and ensuring excellent customer service
- Assisting managers with store operations and maintenance
- Providing exceptional customer experiences and resolving customer complaints
Requirements:
- Previous retail operations experience or working knowledge of store operations
- Excellent customer service skills and ability to maintain a customer-focused culture
- Proficiency with a calculator, computer, and other equipment
- Ability to work as part of a team and interact with different levels, including hourly team members, customers, vendors, and corporate representatives
Benefits:
- Fuel discount
- Weekly pay
- RRSP (for Full-Time Employees)
- Extended Health Care Benefits (for Full-Time Employees)
- AD&D Insurance (for Full-Time Employees)
- Life Insurance (for Full-Time Employees)
- Adoption Assistance
- Tuition Reimbursement
- Extensive Training Program
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