Appointment Coordinator Specialist

1 week ago


Burnaby, British Columbia, Canada OpenRoad Auto Group Full time

Role Overview:

As a key member of our Service Team at OpenRoad Volkswagen Burnaby, the Appointment Coordinator plays a crucial role in ensuring seamless customer experiences. This position is responsible for handling customer calls, scheduling service appointments, and maintaining accurate records.

Key Responsibilities:

  • Manage customer calls and schedule service appointments in a timely manner.
  • Review and confirm appointments to ensure accuracy and customer satisfaction.
  • Communicate with customers regarding outstanding recalls or campaigns and schedule required appointments.
  • Offer alternative dates and times to customers who are unavailable for scheduled appointments.
  • Monitor incoming e-mail appointments and schedule as necessary.
  • Conduct follow-ups with service customers to ensure quality of service and gather feedback.
  • Update customer information on file and report any customer complaints to the Service Manager.
  • Attend meetings and training sessions as required.

Requirements:

  • 2 years of experience in customer relations.
  • Strong organizational and communication skills.
  • Knowledge of automotive equipment and parts.
  • Ability to maintain accurate records using a computerized appointment system.
  • Ability to work effectively with team members and management.

What We Offer:

  • Opportunity to work with a variety of OEM brands.
  • Competitive compensation package.
  • Comprehensive health and dental plan.
  • Professional development opportunities.


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