Appointment Coordinator Specialist
1 week ago
Role Overview:
As a key member of our Service Team at OpenRoad Volkswagen Burnaby, the Appointment Coordinator plays a crucial role in ensuring seamless customer experiences. This position is responsible for handling customer calls, scheduling service appointments, and maintaining accurate records.
Key Responsibilities:
- Manage customer calls and schedule service appointments in a timely manner.
- Review and confirm appointments to ensure accuracy and customer satisfaction.
- Communicate with customers regarding outstanding recalls or campaigns and schedule required appointments.
- Offer alternative dates and times to customers who are unavailable for scheduled appointments.
- Monitor incoming e-mail appointments and schedule as necessary.
- Conduct follow-ups with service customers to ensure quality of service and gather feedback.
- Update customer information on file and report any customer complaints to the Service Manager.
- Attend meetings and training sessions as required.
Requirements:
- 2 years of experience in customer relations.
- Strong organizational and communication skills.
- Knowledge of automotive equipment and parts.
- Ability to maintain accurate records using a computerized appointment system.
- Ability to work effectively with team members and management.
What We Offer:
- Opportunity to work with a variety of OEM brands.
- Competitive compensation package.
- Comprehensive health and dental plan.
- Professional development opportunities.
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