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Food Service Supervisor

2 months ago


Sherwood Park, Alberta, Canada 2129575 ALBERTA LTD OA PRIME TIME DONAIR AND POUTINE Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Prime Time Donair and Poutine. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our food service department, ensuring that our customers receive exceptional service and high-quality food products.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, including food preparation, portioning, and presentation.
    • Train staff in job duties, sanitation, and safety procedures to ensure a safe and healthy work environment.
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner.
    • Ensure that customer feedback is addressed and resolved in a timely manner.
  • Operations and Administration
    • Prepare and submit reports on sales, inventory, and customer feedback.
    • Estimate ingredient and supplies required for meal preparation and ensure that inventory levels are maintained.
    • Prepare budget and cost estimates for food and supplies.
  • Team Management
    • Supervise a team of 3-4 food service staff, including food service counter attendants and food preparers.
    • Develop and implement training programs to improve staff performance and productivity.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 1 year to less than 2 years of experience in a food service supervisory role.
  • Skills
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong customer service skills and ability to resolve conflicts.
    • Basic math skills and ability to prepare budgets and cost estimates.
Work Environment

Our fast-paced food service environment requires a high level of energy and enthusiasm. As a Food Service Supervisor, you will be working in a dynamic team environment, interacting with customers and staff on a daily basis.

Personal Suitability
  • Client Focus
    • Ability to provide exceptional customer service and resolve customer complaints.
  • Efficient Interpersonal Skills
    • Ability to communicate effectively with staff, customers, and management.
  • Team Player
    • Ability to work collaboratively with staff to achieve team goals.
Screening Questions
  • Do you have previous experience in a food service supervisory role?
  • Are you able to work in a fast-paced environment and prioritize tasks effectively?
  • Do you have excellent leadership and communication skills?