Office Systems Specialist
4 weeks ago
We're seeking a skilled Office Systems Specialist to maintain and repair our multifunctional products.
At Konica Minolta, we value customer-centricity, innovation, and collaboration. As an Office Systems Specialist, you will be responsible for resolving customer scanning and printing issues while maintaining effective relationships with customers and the Sales Department.
ResponsibilitiesKey Responsibilities
- Maintain and repair multifunctional products and resolve customer printing issues.
- Perform on-site service of multifunctional products.
- Maintain effective relationships with customers and sales teams.
- Manage parts and call management, as well as accurate records to achieve KPI targets.
- Stay up-to-date with new technologies and learn new skills.
- Lead referrals and product promotion to existing customers.
- Understand territory parts budget and inventory control.
- Follow company policies and procedures.
Requirements
- 0-2 years of technical experience in electronics or software equipment repair.
- Knowledge of basic Microsoft OS printing and common network concepts.
- Basic awareness of common solutions.
- Low to mid-end office systems certifications.
- Basic color theory knowledge.
- Good verbal and written communication skills.
- Ability to operate independently and require assistance when needed.
- Positive, outgoing, self-motivated, and committed to building strong customer relationships.
- Valid travel documents and a valid driver's license in good standing.
- Ability to work standby and after-hours shifts.
- High School or equivalent education.
- CompTIA A+, Net+, CDIA+, Microsoft MCP or MCITP certifications (or equivalent experience).
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