Office Systems Specialist

4 weeks ago


Vaughan, Ontario, Canada Konica Minolta Full time
Overview

We're seeking a skilled Office Systems Specialist to maintain and repair our multifunctional products.

At Konica Minolta, we value customer-centricity, innovation, and collaboration. As an Office Systems Specialist, you will be responsible for resolving customer scanning and printing issues while maintaining effective relationships with customers and the Sales Department.

Responsibilities

Key Responsibilities

  • Maintain and repair multifunctional products and resolve customer printing issues.
  • Perform on-site service of multifunctional products.
  • Maintain effective relationships with customers and sales teams.
  • Manage parts and call management, as well as accurate records to achieve KPI targets.
  • Stay up-to-date with new technologies and learn new skills.
  • Lead referrals and product promotion to existing customers.
  • Understand territory parts budget and inventory control.
  • Follow company policies and procedures.
Qualifications

Requirements

  • 0-2 years of technical experience in electronics or software equipment repair.
  • Knowledge of basic Microsoft OS printing and common network concepts.
  • Basic awareness of common solutions.
  • Low to mid-end office systems certifications.
  • Basic color theory knowledge.
  • Good verbal and written communication skills.
  • Ability to operate independently and require assistance when needed.
  • Positive, outgoing, self-motivated, and committed to building strong customer relationships.
  • Valid travel documents and a valid driver's license in good standing.
  • Ability to work standby and after-hours shifts.
  • High School or equivalent education.
  • CompTIA A+, Net+, CDIA+, Microsoft MCP or MCITP certifications (or equivalent experience).


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