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Parts Advisor
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Burnaby, British Columbia, Canada OpenRoad Auto Group Full timeUnlock Your Potential as a Parts Advisor at OpenRoad Auto GroupAre you passionate about delivering exceptional customer service and working with a variety of automotive brands? Do you have a keen eye for detail and a knack for problem-solving? We're seeking a skilled Parts Advisor to join our team at OpenRoad Auto Group!Key Responsibilities:Provide top-notch...
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Burnaby, British Columbia, Canada OpenRoad Auto Group Full timeService Advisor Job DescriptionJoin OpenRoad Auto Group, one of Canada's Best Employers and Best Managed Companies, as a Service Advisor. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our service department.Key Responsibilities:Handle customer inquiries promptly and...
Parts Advisor
2 months ago
We are seeking a highly skilled and customer-focused Parts Advisor to join our team at OpenRoad Auto Group. As a key member of our dealership team, you will be responsible for providing exceptional customer service and ensuring the efficient ordering and delivery of parts and supplies.
Key Responsibilities- Provide outstanding customer service and interact with guests and wholesale customers in a professional and courteous manner.
- Process and arrange parts orders, and set up delivery as required, ensuring timely and accurate fulfillment.
- Maintain minimum levels of parts and supplies through data processing records and visual inspection, and initiate purchase requests as necessary to maintain optimal inventory levels.
- Look up stock numbers and prices in the system, and advise customers on the substitution or modification of parts when exact replacement is not available.
- Advise customers on the substitution or modification of parts when exact replacement is not available, and answer any questions or concerns.
- Maintain systemized storage facilities, ensuring proper security for parts and tools, and maintain a comprehensive record system on parts, tools, issuing accounts, and analysis records for quality control and warranty.
- Take periodic parts room inventory and establish minimum supply levels based on operational needs, and advise supervisor of obsolete parts for turn-in.
- Issue parts on the basis of requisitions submitted by Technicians, and work to improve CSI and general customer satisfaction in accordance with OpenRoad's philosophy.
- Maintain parts and parts room in a clean and orderly manner, and follow company safety policies and practices.
- Excellent customer service skills and a strong ability to interact with guests and wholesale customers.
- Working knowledge of automotive equipment, parts, and accessories, and the ability to operate assigned equipment safely.
- Current knowledge of local sources of supply, and knowledge of techniques for receiving, storing, and issuing parts and supplies.
- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to work cooperatively with all levels of the organization, and communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to make sound decisions in a manner consistent with the essential job functions, and a valid British Columbia driver's license.
