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Senior Operations Manager

1 month ago

Vancouver, British Columbia, Canada Expedia Group Full time

Vancouver-based role requires a dedicated Program Support Specialist to manage the day-to-day needs of third-party technology solutions integral to the success of travel agencies and a network of consultants.

Senior Operations Specialist

Expedia Cruises is currently seeking a Program Support Specialist to serve as the bridge between business needs and external technology providers, driving adoption across diverse stakeholders including franchisees, consultants, consumers, and the Corporate Support Team.

  • Key Responsibilities:
    • Be a subject matter expert for several third-party technical solutions, including booking platforms and CRM systems
    • Represent Expedia Cruises' business needs and various stakeholders, driving overall awareness and adoption of these platforms
    • Troubleshoot, problem solve, and improve – dive deep into issues and identify solutions or create bug/feature tickets and see through completion
    • Manage new feature rollouts and feedback loops to internal and external stakeholders
    • Provide regular status updates to stakeholders and cross-functional teams
    • Report on key metrics and share key insights and findings
  • Requirements:
    • 3-5 years experience in program management or program support
    • Expertise in problem-solving, project coordination, planning, process development, and improvement skills
    • Degree in business or related discipline
    • Highly organized and able to adapt to changing needs with excellent attention to detail
    • Solid interpersonal skills, including cross-functional team collaboration and service-oriented
    • Strong written and oral communication skills in complex scenarios
    • Critical thinking and problem-solving are required traits

Starting pay for this role varies based on multiple factors, including location, available budget, and individual knowledge, skills, and experience. The total cash range for this position in Vancouver is $71,500.00 to $100,000.00, with potential to increase up to $114,500.00 based on ongoing performance.

Expedia Group offers a range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. Additional perks include wellness and travel reimbursement, travel discounts, and an International Airlines Travel Agent membership.

Expedia Cruises' Ideal Candidate:

The ideal candidate will possess a unique combination of business acumen and technical proficiency, enabling them to effectively introduce new functionalities, resolve challenges, prioritize effectively, and foster broader adoption among stakeholders.