Industrial Operations Manager

3 weeks ago


Montreal, Quebec, Canada CB Canada Full time
Job Summary

We are seeking a highly skilled and experienced Industrial Operations Manager to join our team at CB Canada. As a key member of our leadership team, you will be responsible for leading a team of Certified Industrial Technicians and ensuring the efficient and timely execution of all Industrial Technician activities.

Key Responsibilities
  • Lead a team of up to 15 employees and supervise the day-to-day operation and leadership of the Industrial Technicians team
  • Develop and implement departmental changes enhancing workflow optimization
  • Responsible for recruitment, onboarding, training/development, coaching/counseling, and ensuring compliance with Standard Operating Procedures and attainment of Key Performance Indicators
  • Monitor, maintain, and ensure that Industrial Technicians Certificates and Training are valid and updated on a monthly basis
  • Ensure quality and turnaround commitments are met as per customer expectations
  • Hold the team accountable and balance the requirements for customer service and productivity
Requirements
  • Post-Secondary Diploma or equivalent demonstrated Work Experience, minimum 7-10 years, preferably in a Repair Center
  • Diploma or equivalent technical certificate with technical/industrial service, preferably Safety/Fire/MRO
  • Minimum 1-2 years prior experience leading a team
  • Proven track record of positive coaching, team building, training, and development of direct reports, coupled with a 'hands-on' management style
  • Strong leadership qualities with good communication, customer service, and interpersonal skills
  • Proven skills in time management and ability to prioritize tasks within a fast-paced environment
  • Able to work independently and travel as part of the role
  • Proficient computer skills and aptitude, including usage of Microsoft Excel, Outlook Messenger
  • Knowledge of S.A.P. would be a considerable asset
  • Knowledge of industrial and/or safety products is an asset
  • Possession of a valid driver's license
  • Ability to lift up to 50 lbs
  • English and French required as the role supports and interacts with team members from all Canadian provinces


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