Enterprise Client Success Manager

3 days ago

Toronto, Ontario, Canada Broadridge Full time
About the Role

Broadridge is seeking an experienced Enterprise Client Success professional to join our team. As a key member of our Customer Success organization, you will play a critical role in driving customer outcomes, adoption, and satisfaction.

Responsibilities
  • Develop and execute strategic plans to drive customer success, adoption, and satisfaction.
  • Build and maintain strong relationships with senior customer stakeholders, including management of executive-level escalations.
  • Provide digital marketing expertise to help clients achieve success through our industry-leading email campaigns, conversion-optimized websites, and multi-channel texting products.
  • Proactively monitor and address customer concerns and opportunities through quantitative and qualitative channels.
  • Collaborate with cross-functional teams, including Sales, Business Development, and Product Management, to accelerate customer adoption and drive business growth.
Requirements
  • Minimum of 5 years of management experience leading teams in a digital marketing, CRM, financial technology, SaaS, or enterprise software company.
  • Strong ability to create and deliver consultative presentations for customers and prospects.
  • Experience successfully working with senior (C-level) executives.
  • Proven track record of driving customer success, adoption, and satisfaction.
What We Offer

Broadridge is committed to providing a dynamic and inclusive work environment that empowers associates to be their best. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you require any accommodations during the recruitment process, please notify our recruitment team.

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