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Student Services Liaison

2 months ago

Hamilton, Ontario, Canada Columbia International College Full time
About the Role

Columbia International College is seeking a highly skilled and experienced Student Services Officer to join our team. As a key member of our Student Services department, you will play a vital role in ensuring the academic, social, and emotional well-being of our international students.

Key Responsibilities
  • Act as a primary point of contact for students, parents, and agents, providing exceptional customer service and support.
  • Coordinate communications between students, parents, agents, and school administrators to ensure seamless information exchange.
  • Provide guidance and advice to students on academic and cultural adaptation, helping them to achieve their goals.
  • Assist with event planning and execution, including placement tests, orientation, open house, delegation visits, and graduation ceremonies.
  • Conduct in-person or virtual campus tours to showcase our facilities and programs.
  • Support marketing activities to promote our college and programs to international students.
  • Collaborate with third-party vendors to ensure smooth operations and high-quality services.
  • Perform other duties as assigned by the Student Services Manager.
Requirements
  • Bachelor's degree in a relevant field.
  • Experience in the Canadian education system.
  • Excellent Mandarin/Cantonese communication skills.
  • Excellent English communication skills (oral and written).
  • Proficiency in MS applications (Word, Excel, PowerPoint, etc.).
  • Proficiency in a second language is an asset.
Work Environment

Columbia International College is committed to creating a diverse and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.