Director of Event Technology

4 weeks ago


Saskatoon, Saskatchewan, Canada Encore Global Full time
Job Overview

The Director of Event Technology is responsible for leading the event technology team to achieve revenue and profitability goals. This role ensures the team delivers high-quality service while cultivating and maintaining relationships with key venue personnel. The Director promotes a culture of high performance, accountability, and continuous improvement that values learning and a commitment to quality.

Key Responsibilities
  • Financial Management and Reporting
    • Manage an efficient and profitable operation with a focused approach on revenue maximization and profitability.
    • Achieve ENCORE's financial goals for the location(s) by effectively managing labor, equipment sub-rentals, and other costs.
    • Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time.
  • Operations Management
    • Perform daily floor operations including scheduling and equipment setups, operation, and strikes.
    • Ensure that all equipment and services are delivered on time, in good working condition, and as specified by clients and the venue.
    • Anticipate equipment challenges and changes in a timely and professional manner.
  • Sales Management
    • Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers.
    • Prepare and deliver compelling presentations that convey the value of ENCORE and effectively solve customer challenges.
  • Customer Service
    • Cultivate and maintain relationships with customers, venue personnel, and various ENCORE supporting functions and departments.
    • Exceed the expectations and needs of internal and external customers.
  • Technical Ability
    • Understand and oversee the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues.
  • People Development
    • Promote a culture of high performance, accountability, and continuous improvement that values learning and a commitment to quality.
    • Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.


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