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Event Technology Director

2 months ago

Saskatoon, Saskatchewan, Canada Encore Global Full time
Job Title: Director, Event Technology

At Encore Global, we are seeking a highly skilled and experienced Director, Event Technology to join our team. This role is responsible for achieving revenue and profitability goals for assigned locations, promoting high performance, accountability, and continuous improvement, and fostering a collaborative environment that values learning and a commitment to quality.

Key Responsibilities:
  • Financial Management and Reporting: Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures.
  • Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals, and other costs.
  • Utilize the Company billing system to coordinate invoicing activities and ensure that billing is reviewed and approved by clients.
  • Participate in business review presentations as needed, in collaboration with regional management.
  • Review and manage location P & L and develop action plans to address deficiencies/grow the business.
  • Confirm that venue partners process all payments to Encore in a timely basis.
  • Operations Management: Perform daily floor operations, including scheduling and equipment setups, operation, and strikes.
  • Ensure that all equipment and services are delivered on time, in good working condition, and as specified by clients and the venue, and in accordance with brand standards.
  • Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
  • See the Big Picture by efficiently sharing labor and equipment within the local market.
  • Sales Management: Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers, including upsell and cross-sell opportunities.
  • Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
  • Collaborate with vendors and other departments/divisions of the company to capture and service events.
  • Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
  • Ensure all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
  • Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
  • Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
  • Position will have oversight to personnel to assist with event execution.
  • Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly.
  • Monitor small to medium size events and check in on customers throughout the day.
  • Technical Ability: Understand and oversee the technical aspects of the job and apply basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.
  • Effectively utilize applicable company computer systems.
  • Act as on-site technical expert as needed for events.
  • People Development: Value People by promoting a culture of high performance, accountability, and continuous improvement that values learning and a commitment to quality.
  • Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
  • Manage the human resources activities, including selection, performance management, and learning.
  • Train employees on Encore standards for service and equipment and verify they are properly trained on company computer systems.
  • Recommend team members for training opportunities, as needed.

Requirements:

  • 3+ years of audio visual experience
  • 1+ years of supervisory experience
  • 2+ years of customer service or hospitality experience is preferred.
  • Working knowledge of audio visual equipment in a live show environment
  • Proficiency with the use of computer hardware
  • Proficiency with computer software and programs, including the Internet and Microsoft Office
  • Effective leadership abilities and customer satisfaction focus.
  • A valid driver's license is required for team members who may operate Company vehicles.

Competencies (by Core Values):

  • Hospitality
  • Ensures Accountability
  • Decision Quality
  • Financial Acumen
  • Develop Talent
  • Manages Conflict
  • Instills Trust
  • Safety Conscious
  • Drives Vision & Purpose
  • Drives Engagement