Global IT Support Specialist

5 days ago


Montreal, Canada Tata Consultancy Services Full time

In today's fast-paced digital landscape, we are seeking a skilled Global IT Support Specialist to join our team at Tata Consultancy Services. As an EUC Field Services professional, you will play a crucial role in providing exceptional support to our clients worldwide.

Company Overview

Tata Consultancy Services is a leading IT services, consulting, and business solutions organization with over 55 years of experience. We partner with many of the world's largest businesses in their transformation journeys, offering a unique Location Independent AgileTM delivery model recognized as a benchmark of excellence in software development.

With over 615,000 of the world's best-trained consultants in 55 countries, TCS has earned a reputation for its proactive stance on climate change and award-winning work with communities across the globe. We have been included in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

About the Role

We are looking for a highly motivated and skilled individual to fill the position of Global IT Support Specialist. This role will involve providing technical support and troubleshooting services for various IT systems and applications, ensuring seamless operations and minimal downtime.

The ideal candidate will possess excellent communication skills, be proficient in English & French, and have a good understanding of EUC roles and Field services. Experience with System Center Configuration Manager (SCCM) components, Operating System Deployment (OSD/MDT), Software Distribution & Hardware/Software Inventories is also required.

A strong knowledge of Windows10 (client) operating systems, Service Now, MS Office, Remote Support, Mobility, Antivirus, Engineering Services, and experience with managing iOS, Windows & Android devices in a Global environment are essential for this position.

Responsibilities and Requirements
  • Provide methodical approach to problem-solving and resolution
  • Be self-driven and resourceful to achieve goals independently as well as work well in groups
  • Exposed to best practice design & Implementation methodology
  • Willingness to proactively provide input for improvements
  • Experience with Problem and Change Management processes and applications
  • Excellent written and verbal communication skills
  • Excellent leadership skills and teamwork skills. Results oriented
Estimated Salary Range

Based on industry standards and location, the estimated salary range for this position is between $60,000-$80,000 per annum.

What We Offer

Tata Consultancy Services offers a competitive salary package, comprehensive benefits, and opportunities for career growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please apply for this exciting opportunity.



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