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Account Resolution Professional

2 months ago

Pickering, Ontario, Canada goeasy Full time
About the Role

We are seeking a highly skilled and experienced Collections Specialist to join our team at goeasy Ltd. As a Collections Specialist, you will play a critical role in ensuring the timely and efficient collection of outstanding accounts.

Key Responsibilities
  • Customer Engagement: Demonstrate exceptional communication and interpersonal skills to build strong relationships with customers, understand their needs, and provide tailored solutions.
  • Account Management: Manage a portfolio of accounts, identifying and resolving issues, and negotiating repayment plans with customers.
  • Collection Activities: Perform outbound calls, send correspondence, and utilize online tools to collect outstanding accounts.
  • Documentation and Administration: Maintain accurate records, document collections activities, and ensure compliance with company policies and procedures.
Requirements
  • Experience: A minimum of 1-2 years of experience in sales, collections, or a target-driven call center environment.
  • Skills: Excellent verbal and written communication skills, strong interpersonal skills, and the ability to thrive in a fast-paced work environment.
  • Availability: Availability to work full-time in our office in Pickering, ON, with a schedule of Monday to Friday, 3:00 PM – 11:00 PM.
About Us

goeasy Ltd. is a publicly-traded company on the TSX, with a strong reputation for providing non-prime leasing and lending services through easyhome, easyfinancial, and LendCare. We offer a wide range of financial products and services, and our team is dedicated to delivering exceptional customer experiences.

We are committed to diversity, inclusion, and equal opportunity employment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.