Billing and Accounts Specialist

2 weeks ago

Pickering, Ontario, Canada goeasy Ltd. Full time
About the Role

We are seeking a highly skilled Billing and Accounts Specialist to join our team at goeasy Ltd. This is an exciting opportunity to work in a dynamic and growing company that provides non-prime leasing and lending services.

Key Responsibilities
  • Engage with customers through phone and email to deliver exceptional service and address inquiries related to their accounts.
  • Generate and distribute key billing documents, including balance and release letters, transaction histories, payment schedules, and contracts.
  • Record and organize customer interactions, financial transactions, feedback, and complaints for systematic tracking and resolution.
  • Evaluate the effectiveness of Collection Agents and contribute to the improvement of collection strategies and customer service procedures.
  • Ensure compliance with company protocols through meticulous file reviews and follow-ups.
  • Accurately process payments and verify account details to confirm proper setup and documentation.
  • Manage account restructures, including data entry in Asset system, preparation of addendums, and customer confirmation of revised loan terms.
  • Identify and annotate accounts to facilitate the debt sale process and enhance debt recovery efforts.
  • Proactively detect and address potential fraud or discrepancies in customer transactions.
Requirements
  • Minimum of one year's experience in customer service, administrative, or support roles.
  • Familiarity with Asset and Edge systems is highly desirable.
  • Proficiency with Microsoft Office Suite (Excel, Word, Outlook) is essential.
  • Exceptional attention to detail and accuracy.
  • Strong organizational skills with the ability to multitask, prioritize tasks, and manage time efficiently.
  • Capable of working effectively both independently and as part of a collaborative team.
  • Must be available to work full-time at our Pickering, ON office.
About Us

goeasy Ltd. is a publicly-traded company on the TSX with over 4000% shareholder return since 2001. We are accredited by the Better Business Bureau and provide a wide variety of financial products and services, including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in various sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company that enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale.

Why Join Us

We believe that we can only be the best when people are able to bring their best selves to work every day. We are committed to cultivating and preserving a work culture where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.

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