Concur Customer Success Manager

2 weeks ago

Toronto, Ontario, Canada SAP Full time
About the Role

We are seeking a highly skilled and experienced Client Success Manager to join our SAP Concur team. As a trusted advisor, you will be responsible for maximizing customer value by delivering solution area expertise to customers and their line of business while adding value through rapid adoption and consumption of solutions.

Key Responsibilities
  • Build deep relationships with various stakeholders and earn trusted advisor status with customers
  • Identify new opportunities for customers to leverage new or expanded SAP Concur solutions
  • Mitigate churn and manage renewals of SAP Concur solutions/services
  • Identify sales leads and support sales in expansion and upsell efforts
  • Manage through crisis and de-escalate customer situations
  • Identify a client's desired outcomes and assist them in achieving these mutual agreed upon goals
  • Solely build a territory plan to proactively engage customers throughout their lifecycle journey
  • Contribute to process development and organizational growth projects
  • Drive renewals, expansions, and up-sells of our solutions
Requirements
  • Strong executive presence and relationship building skills
  • Deep knowledge of business models, strategies, and line of business processes
  • Proven ability to handle difficult customer situations and discuss complex issues with customer Admins and Executives
  • Experience with cloud software solutions and delivery models
  • Ability to apply risk-mitigation strategies to customer situations
  • Knowledge of SAP Concur solutions and the business processes they enable
  • Bachelor's degree or equivalent required
  • Experience in business software
  • Knowledge of SAAS
  • Strong program/project management and organization skills
  • Relationship-driven mindset with excellent verbal and non-verbal communication skills
  • Experience driving renewals, expansions, and up-sells of our solutions
About SAP

SAP is the world's leading provider in Travel, Expense and Invoice Management. We are a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. We live by our values of Integrity, Make a Difference, Passion, Adaptable, Collaboration, Trust, Empathy, and Inclusion.

We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 87100 - 148100(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com

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