Travel Industry Technical Specialist

1 day ago


Montreal, Quebec, Canada Direct Travel Full time
About the Role

We are seeking a skilled Travel Industry Technical Specialist to join our team at Direct Travel.

Job Summary

This is a remote position where you will work directly with customers, third-party vendors, and our Account Management/Sales/Operations teams to demonstrate, implement, and support several 3rd party Applications with a focus on online booking tools.

Key Responsibilities
  • Lead and manage online booking tool implementations from kick-off to launch.
  • Manage multiple concurrent implementations following Direct Travel's implementation methodology.
  • Meet and exceed predetermined implementation timelines.
  • Creatively design solutions, via the online tools, for complex requirements.
  • Conduct effective training and product demonstrations with clients remotely.
  • Provide updates on client statuses and escalate issues while maintaining control of the project.
  • Provide second-level support for the troubleshooting and diagnosing of issues and defects related to Direct Travel's suite of Travel technology tools.
  • Report defects to our travel technology partners as required and follow up to ensure they are rectified.
  • Act as a liaison between Direct Travel and technology vendors to resolve any technical issues.
  • Work effectively with peers, other departments, and management.
Requirements
  • Minimum 1 year configuring an online booking tool in a technical implementation or support role.
  • Knowledge of Deem, Cytric, Certify, GetThere On-Line Booking tools.
  • A good understanding of travel industry technologies.
  • Sabre GDS experience - Amadeus/Travelport an asset.
  • Ability to multi-task in a fast-paced customer-service focused environment.
  • Excellent verbal and written communication skills.
  • Strong technical, presentation, and customer support skills.
  • Organized, resourceful, and autonomous.
  • A problem solver having the ability to troubleshoot complex technical issues.
  • Must be thorough and detail-oriented.
  • Results-driven.
  • Travel industry knowledge.
What We Offer

In addition to medical, dental, and vision benefits, Direct Travel offers an employee rewards and recognitions program, Total Rewards Package, which includes wellness, sustainability, DE&I initiatives, and mental health support.

The estimated salary for this role is $65,000 - $80,000 per year, depending on experience.



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