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Early Careers Specialist
2 months ago
FlexPay is a pioneering fintech company that has revolutionized the field of failed payment recovery. Our success is built on a strong foundation of exceptional culture, adherence to our values, and innovative AI-driven solutions. We help subscription businesses accelerate revenue and profit growth by recovering failed payments, which is the single largest cause of customer churn.
Job SummaryWe are seeking an experienced Early Careers Specialist to join our team. As a key member of our client success team, you will be responsible for facilitating the training and onboarding support of SMB clients. This role requires a strong technical background, proactive approach to improving client experiences, and excellent communication skills.
Key Responsibilities- Own the relationship with SMB accounts, ensuring clients feel supported and informed.
- Actively monitor the performance and data of client accounts to ensure that performance KPIs are being met.
- Develop and deliver regular reports and presentations to clients that highlight key performance metrics, trends, and insights relevant to their business goals.
- Ensure proper documentation of tickets, technical solutions, and product knowledge base.
- Ensure standard Service Level Agreements (SLAs) are met during implementation and support processes.
- Several years of experience in a technical client support or client success role, with a technical background and proactive approach to improving client experiences.
- 1-2 years of technical client support or client success experience.
- Bachelor's degree in business, Information Technology or a related field preferred but not required.
- Experience interacting with SMB clients in a support/account management capacity.
- Experience with customer support tools and platforms such as Freshdesk and Azure DevOps.
- Experience using CRM systems like Salesforce.
- Familiarity with Excel and foundational data analysis skills.
- Strong technical troubleshooting and problem-solving abilities.
We are a quickly growing global company committed to building a team filled with diverse cultures, viewpoints, and experiences. Our vibrant culture is filled with talented, creative, deeply curious, high achievers. We offer 100% remote work, flexible hours, and a commitment to building a team that is connected through our shared sense of community and quirky personalities.
Equal Opportunity EmployerFlexPay is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities.
