Customer Service Ambassador
5 days ago
At Insight Global, we're seeking a skilled Bilingual Customer Service Representative to join our team. As a Customer Service Ambassador, you'll be the face of our company, providing exceptional support to internal and external customers through various communication channels.
Key Responsibilities:
- Deliver outstanding customer service by being courteous, polite, and friendly towards all interactions.
- Search Knowledge Base articles and escalate individual requests to elevated support teams for further assistance.
- Provide first-level technical support, triage, and resolve issues in a timely manner through email, telephone, and ITSM ticketing systems.
- Assess customer support needs, guide, and assist customers in established procedures for requesting equipment, relocations, software installation, sign-on, or programming changes.
- Maintain accurate documentation of resolutions, actions taken, and follow-ups in ITSM ticking systems.
- Collaborate with Tier 2/3 Team Members on support projects and departmental operations.
Requirements:
- Bilingualism in English and French (required)
- Preferred experience in a Customer Call Center environment
- Good typing skills with a minimum of 45 wpm required
- Strong oral and written communication skills
- Demonstrated ability to work in a team environment with strong interpersonal skills
What We Offer:
- A competitive salary range of $20-$26.76/hr CAD
- Opportunities for professional growth and development
- A dynamic and supportive work environment
About Us:
Insight Global is a leading staffing agency dedicated to delivering exceptional results. Our team is passionate about building long-term relationships with our clients and candidates. We strive to create a positive impact on our community and foster a culture of inclusivity and respect.
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