Customer Service Ambassador

5 days ago


Burlington, Ontario, Canada Insight Global Full time
Unlock Your Potential as a Customer Service Ambassador

At Insight Global, we're seeking a skilled Bilingual Customer Service Representative to join our team. As a Customer Service Ambassador, you'll be the face of our company, providing exceptional support to internal and external customers through various communication channels.

Key Responsibilities:

  • Deliver outstanding customer service by being courteous, polite, and friendly towards all interactions.
  • Search Knowledge Base articles and escalate individual requests to elevated support teams for further assistance.
  • Provide first-level technical support, triage, and resolve issues in a timely manner through email, telephone, and ITSM ticketing systems.
  • Assess customer support needs, guide, and assist customers in established procedures for requesting equipment, relocations, software installation, sign-on, or programming changes.
  • Maintain accurate documentation of resolutions, actions taken, and follow-ups in ITSM ticking systems.
  • Collaborate with Tier 2/3 Team Members on support projects and departmental operations.

Requirements:

  • Bilingualism in English and French (required)
  • Preferred experience in a Customer Call Center environment
  • Good typing skills with a minimum of 45 wpm required
  • Strong oral and written communication skills
  • Demonstrated ability to work in a team environment with strong interpersonal skills

What We Offer:

  • A competitive salary range of $20-$26.76/hr CAD
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

About Us:

Insight Global is a leading staffing agency dedicated to delivering exceptional results. Our team is passionate about building long-term relationships with our clients and candidates. We strive to create a positive impact on our community and foster a culture of inclusivity and respect.



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