Multifaceted Resident Ambassador

**About Us:**

Centurion Asset Management Inc. is a renowned leader in the Investment and Property Management industries, with a proven track record of delivering high-quality investments and housing solutions to its clients.

We take pride in our experienced team of over 350 employees, who are instrumental in driving our success since 2003. Our portfolio includes over 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States.

At Centurion Apartment Real Estate Investment Trust (REIT), we strive to provide residents and their families with clean, safe, and comfortable homes. We offer investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments across Canada and the United States.

Mission Statement:

We aim to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager. We capitalize on opportunities in new and interesting investment strategies that meet our mission to investors. We embrace change, experimentation, innovation, and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.

Our Values: RISE

We operate based on the acronym RISE, which represents:
• Respect for our Investors, Residents, Co-workers, Partners, and Communities
• Integrity in everything we do, demonstrating sincerity, honesty, and the will to do it right
• Simplicity free of pretension and hassle, full of value and common sense
• Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace

Why Choose Us:

We provide an inclusive environment where all employees are valued and supported. We developed a work culture where the potential of every employee is maximized, and everyone has equal opportunities for growth. Our employee perks include:
• Competitive Total Rewards Packages
• Comprehensive Benefits Plan including Medical, Dental, and Vision Care
• Flexible Work Week Schedules
• Vacation Policy based on Length of Service
• Summer and Holiday Hours Programs
• Centurion Learning Academy
• Opportunities for Growth
• Education Reimbursement Policy
• Mentoring Program
• Employee Referral Program
• Ergonomic Workstations Equipped with Standing Desks
• Discounted Gym Membership
• Company-wide Internal Communication Platforms
• Employee Volunteer Opportunities
• Quarterly Townhall Meetings and Social Gatherings
• Employee Innovation Program
• Corporate Discount Card

**Job Description:**

We are seeking a highly motivated Customer Service Representative to join our team at Centurion Property Associates Inc. The MARQ managed student housing community.

The ideal candidate will be responsible for assisting current and prospective Residents, showing available units, and successfully securing leases to achieve optimum value for Centurion Property Associates Inc. The MARQ.

Key Responsibilities:

• Develop and foster positive relationships with internal and external stakeholders.
• Ensure proactive timely resolution of all current and prospective Resident inquiries.
• Professionally and courteously handle all current and prospective Resident inquiries, feedback, complaints or concerns, and escalate any issues to the Assistant General Manager or General Manager.
• Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion's Vision, Mission, and Values.
• Promote a strong sense of community.
• Answer all current and prospective Resident inquiries.
• Conduct viewings with prospective Residents, making sure to promote Centurion's value proposition.
• Provide prospective Residents with related information and forms, helping to fill-out applications and collect completed forms.
• Obtain all prospective Resident information, including those gathered through email, telephone, or building Guest Cards.
• Place requesting prospective Residents onto the Waiting List and follow up with them regularly to keep them up-to-date on the status of availability.
• Assist with organizing, marketing, and hosting of student events, including Open Houses, Resident events, etc.
• Assist with move-ins and move-outs, conducting suite inspections with Residents as required.
• Inform the Assistant General Manager of any deficiencies or problems noted in the buildings or properties that require attention.
• Maintain an orderly desk area and complete general clerical duties, including photocopying, scanning, and faxing documents.
• Complete other duties as assigned.

Requirements:

To be successful in this role, you will need:
• A passion for excellence in customer service delivery;
• Exceptional oral and written communication skills;
• Excellent organizational skills with a strong ability to multi-task;
• Highly motivated;
• Excellent interpersonal skills;
• Knowledge of other languages an asset;
• Detail-oriented; able to resolve problems using facts, sound reasoning, and common sense;
• Forward thinking with an ability to develop creative strategic solutions to issues;
• Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner;

Salary Estimate:

$60,000 - $80,000 per year, depending on experience and qualifications.