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Inside Sales and Service Coordinator
1 month ago
K&D Pratt Group Inc. is a multi-industry services and solutions company with a strong presence in Life Safety, Fire, Marine & Instrumentation Technical Services, Sanitation, Instrumentation & Water Treatment, Coatings and Offshore. We are seeking a highly motivated and organized Inside Sales and Service Coordinator to join our team in Mount Pearl.
Key Responsibilities:
- Maintain and execute the schedule for all field services technicians to ensure timely delivery of services to our clients.
- Communicate with field technicians to ensure all service requirements are fulfilled and customers are satisfied.
- Facilitate report, certificate and other documentation required for service delivery.
- Liaise with customers to address inquiries, schedule service calls, validate effective service delivery and provide customer support as needed.
- Assist technicians in fulfilling customer requests and service inspections.
- Quoting and invoicing orders and service work to ensure accurate and timely billing.
- Support analysis and optimization of service opportunities and cost management to drive business growth.
- Ensure high quality of internal and external customer service to maintain a positive reputation for K&D Pratt Group Inc.
- Manage administrative and recordkeeping requirements to ensure compliance and efficiency.
Requirements:
- Minimum of 2 years' scheduling experience in a fast-paced service environment, preferably in industrial/construction industries.
- Experience with using computerized purchasing and warehousing systems.
- Proficiency working with Microsoft Office is a must.
- Educational background in fire services, construction and/or service administration would be preferred.
- Ability to safely execute high-quality work on-time, with a professional and customer service-focused mindset.
- High level of self-motivation, keen attention to detail, strong communication and interpersonal skills, and ability to work collaboratively with team members and independently.
- Ability to demonstrate strong problem-solving skills, flexibility to address changing situations/priorities, and a mindset towards continuous learning and technology adoption.
What We Offer:
- Competitive wages and comprehensive health, dental and insurance programs.
- Employee and Family Assistance Program, Employer Matching Retirement Savings and Financial Planning Support.
- Paid Time Off (including Flex Time and a Variety of Observed Holidays), Flexible Scheduling, and Paid Training and Development Opportunities.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
