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Guest Experience Agent

2 months ago

Port Perry, Canada Great Canadian Entertainment Full time

Job Summary:

Great Canadian Entertainment is seeking a highly skilled and customer-focused Front Office Agent to join our team. As a Front Office Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities:

  • Check-in and check-out guests in a timely and efficient manner, ensuring all procedures are followed.
  • Address guest inquiries and concerns in a professional and courteous manner.
  • Coordinate with other departments to ensure guest requests are met, including delivering items to guest rooms and providing special accommodations.
  • Maintain room security and confidentiality by controlling access to guest rooms and handling sensitive information.
  • Record and track guest requests, including special accommodations and VIP requests.
  • Follow shift checklists to ensure all duties are completed in a timely manner.
  • Manage daily transactions and float responsibilities, maintaining a high level of accuracy and attention to detail.
  • Assist with cleaning duties to maintain a clean and well-ordered work area.
  • Provide exceptional guest service, responding to and anticipating guest needs to ensure a high level of satisfaction.
  • Maintain and balance sales from the in-lobby kiosk, ensuring accurate and efficient transactions.
  • Maintain the guest business centre area, including stocking paper and assisting guests with computer inquiries.

Requirements:

  • Minimum 1-year experience in a full-service hotel or hospitality environment.
  • Basic computer skills, including Microsoft Word, Excel, and Internet.
  • Knowledge of the local area and surrounding attractions.
  • Working knowledge of reservations systems and cash handling procedures.
  • Excellent verbal communication skills and a strong ability to work with diverse groups.

What We Offer:

Great Canadian Entertainment offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.