Operations Support Specialist

4 weeks ago

Vaughan, Ontario, Canada Lineage Logistics Full time
Operations Support Role

We are seeking a highly motivated and detail-oriented Operations Support professional to join our team at Lineage Logistics. As an Operations Support Specialist, you will play a key role in ensuring the smooth operation of our warehouse and logistics processes.

Key Responsibilities:
  • Provide exceptional customer service to internal and external customers, including greeting customers, reviewing and verifying paperwork, and liaising with operations teams.
  • Work closely with the Warehousing Solutions team to meet customer requirements in a timely manner, preparing paperwork, communicating temperature requirements, and updating software systems.
  • Coordinate the assignment of customers to loading bays to create efficiency for the warehouse team and prevent delays.
  • Liaise with Customer Service Representatives to coordinate customer requests and inquiries, including same-day shipping requests.
  • Provide support and assistance during regulatory inspections and coordinate with CFIA inspectors as required.
  • Work with Inventory Control to coordinate customer recall activities and other customer requests.
  • Operate within the Code of Business Conduct, company policies, and all relevant statutes and legislation.
Requirements:
  • Training or post-secondary courses in Customer Service or a related field are an asset.
  • Post-secondary education in Business, Warehousing, Transportation, or Operations Management is an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Proficient in Microsoft Office, with an emphasis on Word, Excel, and Outlook.
  • Working knowledge of warehouse and/or transportation software systems, processes, and procedures is an asset.

Why Lineage?
We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team members are passionate about delivering exceptional customer service and making a positive impact in our industry. If you are a motivated and detail-oriented individual who is passionate about logistics and customer service, we encourage you to apply for this exciting opportunity.

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